Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive ...
October 27 2016 - 12:59PM
Business Wire
Five9 Positioned Highest in Ability to Execute
and Achieves Improved Positioning for Vision
Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud-based
software for the enterprise contact center industry, has been
recognized as a Leader, and again positioned highest in ability to
execute in the October 2016 Gartner Magic Quadrant for Contact
Center as a Service (CCaaS), North America.
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Five9 named a Leader in the Gartner Magic
Quadrant for Contact Center as a Service, North America for second
consecutive year (Graphic: Business Wire)
“We are honored that Gartner has once again recognized Five9 as
a Leader. We believe Five9’s continued position of highest in
ability to execute reflects the success our enterprise customers
are achieving in their businesses when running their contact
centers on Five9’s cloud solution,” said Mike Burkland, President
and CEO, Five9. “We are also proud of Five9’s improved positioning
in the Leaders quadrant for completeness of vision. Businesses want
to know that their cloud contact center software supplier has a
compelling vision for the future that will enable them to provide
innovative solutions in the rapidly changing contact center
market.”
Five9 recognizes that modern consumers expect to engage with
businesses on their terms using a variety of channels including
voice, web, sms, chat, messaging, email, mobile, video and social
media. Consumers also expect contact center agents to know their
history, anticipate their needs and provide proactive and
personalized service. The Five9 Virtual Contact Center combines
analytics and context, in realtime, to predict customer behavior
patterns and recommend next best actions, guiding agents to provide
excellent customer experience.
Additional Information:
Learn more about the Five9 Virtual Contact Center, the latest in
agent focused cloud contact center software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Five9:
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating over three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information
visit www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20161027006388/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT
CommunicationsKatelyn Davis, 415-591-8465Five9PR@shiftcomm.com
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