T-Mobile Prepares for Hurricane Matthew along the East Coast
October 04 2016 - 05:18PM
Business Wire
The Un-carrier prepares its network and
offers guidance to help keep customers connected before, during and
after the storm
With Hurricane Matthew currently expected to impact the coastal
communities from Florida to the Outer Banks beginning Thursday
morning, T-Mobile’s operations and engineering teams are actively
monitoring weather patterns and preparing equipment and supplies in
the potentially affected areas to help customers stay
connected.
The company is readying backup generators, Cell-On-Wheels (COW),
and fuel tanks while setting up engineering Command Centers in the
areas of expected impact. In addition, T-Mobile’s geo-redundant
Network Operation Centers (NOCs) will closely manage network
traffic and further coordinate any response needed.
Here are some important steps people can take to increase
chances of connecting with loved ones before, during and after the
storm:
- Make sure your phone is fully
charged before the storm and have a plan to recharge your
phone in case of a power outage, such as a car charger or portable
power charger. You also can find several options in our retail
stores and online.
- Conserve phone battery
life during power outages by utilizing your phone’s
power-save mode. Also consider reducing screen brightness, turning
off location-based services when they’re not being used, and
limiting app usage and downloads.
- Send a text instead of
calling. Text messages are more likely to get through during high
usage periods since texts require fewer network resources.
- If you need to make a call, keep it
short so others can also get through. The number of calls
spikes during severe weather events; try to limit conversations and
keep the network available for all to use.
- Keep your phone dry by
storing it in a plastic bag or other waterproof covering.
- Make sure emergency contacts are
updated on your phone.
- Use Wi-Fi calling if
cellular service is not available. Wi-Fi calling allows T-Mobile
customers with capable devices to text and make and receive voice
calls via any Wi-Fi connection.
- For iOS go to Settings > Phone
> Wi-Fi Calling.
- For Android go to Settings > More
Connection Settings > Wi-Fi Calling.
Customers can stay up to date with the latest storm forecasts
from NOAA’s National Weather Service at
weather.gov and the National Hurricane Center
at hurricanes.gov. For T-Mobile Customer Care,
visit www.my.t-mobile.com or call 611 from your T-Mobile
handset.
About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is
redefining the way consumers and businesses buy wireless services
through leading product and service innovation. The Company's
advanced nationwide 4G LTE network delivers outstanding wireless
experiences to 67.4 million customers who are unwilling to
compromise on quality and value. Based in Bellevue, Washington,
T-Mobile US provides services through its subsidiaries and operates
its flagship brands, T-Mobile and MetroPCS. For more information,
please visit http://www.t-mobile.com.
Wi-Fi Calling: Not compatible with TTY devices at this
time (including calls to 911). More info.
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