Dayton Power and Light Ranks in the Top 10 in Midwest Midsize Electric Utility Segment
September 29 2016 - 3:11PM
Business Wire
Five consecutive years of customer satisfaction
improvement
The Dayton Power and Light Company (DP&L), a subsidiary of
The AES Corporation (NYSE: AES), ranks 9th in the Midsize Midwest
Electric Utility segment, according to the J.D. Power 2016 Electric
Utility Residential Customer Satisfaction StudySM.
DP&L’s 681-point overall customer satisfaction rating
represents a 19 point improvement from last year’s survey. The
company’s strong improvements year-over-year outpaced the Midwest
Midsize average. Areas with significant increases included
Communications (+26), Corporate Citizenship (+26), Billing &
Payment (+19) and Price (+21).
“The DP&L team challenges itself every day to provide the
safest, most reliable power possible. But we’re not satisfied
stopping there. DP&L people are personally committed to provide
each of our 515,000 customers throughout West Central Ohio a
first-rate customer experience with every interaction,” said
DP&L President and CEO Tom Raga. “This recognition is proof
positive that our customer-focused efforts are making a difference
for the people we serve. I couldn't be more proud of the entire
DP&L team.”
The 2016 study evaluated 137 electric utilities in the U.S. for
overall residential customer satisfaction based on performance in
six key areas: power quality and reliability; price; billing and
payment; corporate citizenship; communications; and customer
service.
For more information about DP&L, visit www.dpandl.com.
About The Dayton Power and Light Company and AES
The Dayton Power and Light Company is the principal subsidiary
of DPL Inc. (DPL), a regional energy provider and an AES company.
DPL’s other significant subsidiaries include AES Ohio Generation,
LLC (AES Ohio Gen), Miami Valley Insurance Company (MVIC), and
Miami Valley Lighting, LLC (MVLt). The Dayton Power and Light
Company, a regulated electric utility, provides service to over
515,000 customers in West Central Ohio; AES Ohio Gen engages in the
operation of merchant peaking generation facilities; MVIC, a
captive insurance company, provides insurance services to DPL and
its subsidiaries, and MVLt maintains outdoor lighting to
governments and businesses. DPL, through its subsidiaries, owns and
operates approximately 3,000 megawatts of generation capacity, of
which 2,000 megawatts are coal-fired units and 1,000 megawatts are
solar, natural gas, battery storage and diesel peaking units. For
more information about the company, please visit www.dplinc.com.
Connect with DP&L at www.twitter.com/dpltoday,
www.linkedin.com/company/dayton-power-and-light, and at
www.facebook.com/DPLToday.
The AES Corporation (NYSE: AES) is a Fortune 200 global power
company. We provide affordable, sustainable energy to 17 countries
through a diverse portfolio of distribution businesses as well as
thermal and renewable generation facilities. Our workforce of
21,000 people is committed to operational excellence and meeting
the world’s changing power needs. AES’ 2015 revenues were $15
billion and AES owns and manages $37 billion in total assets. To
learn more, please visit www.aes.com. Follow AES on Twitter
@TheAESCorp.
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version on businesswire.com: http://www.businesswire.com/news/home/20160929006275/en/
The Dayton Power and Light CompanyMary Ann Kabel,
937-224-5940
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