NEW YORK, Sept. 27, 2016 /PRNewswire/ -- Genpact
(NYSE: G), a global leader in digitally-powered business process
management and services, today announced that Everest Group, a
leading industry analyst, has recognized Genpact as a "Star
Performer" and "Leader" in the 2016 PEAK Matrix™ for Banking
Business Process Outsourcing (BPO).
Genpact is one of only three service providers, out of 24
evaluated, to receive the highest designations based on Everest
Group's Performance, Experience, Ability, and Knowledge (PEAK)
criteria. The PEAK Matrix assesses absolute market success and
overall capability of service providers. Everest Group specifically
cited Genpact's global delivery capabilities and investments in
enhancing technology and innovation, such as its mortgage
origination solution. Everest also noted that Genpact was the
leading contributor to the banking BPO market's revenue growth as a
result of new clients and expanded scope of existing accounts.
Financial institutions' tremendous investment in legacy
infrastructure used to be a barrier to entry; now it is a liability
as these rigid operations prevent banks from delivering the optimal
digital customer experience. Moreover, as banks continue to
confront regulatory changes, they need to find new ways of
operating and growing without using financial leverage. They must
manage risks better while still delivering high customer
expectations. Additionally, robotic process automation (RPA) is
disrupting many traditional processes, with the impact higher in
rule-based transactional activities such as credit cards and retail
banking. As a result, enterprises look to BPO service providers to
be more strategic, delivering not just cost savings but also
transformation through technology and innovation.
Genpact's unique Lean DigitalSM approach harnesses
three complementary domains – digital process-centric technologies,
design thinking methods, and Lean principles – to reimagine
businesses by extending the power of digital technology all the way
through from the customer engagement in the front office (customer
contact center), to the middle and back office where enterprises
can achieve measurable impact such as growth, cost efficiency, and
business agility. This is particularly important given the
significant amount of legacy systems and processes in banks, which
leads to heightened change management complexity.
As one of the key part of its Lean Digital approach, Genpact's
RPA solution is among the most advanced in the world. Everest Group
specifically cited Genpact's strength in this area as among the
reasons for its high ranking in the report.
"Genpact also earned its place as a Star Performer and Leader as
it is one of the largest providers in banking BPO by scale, has
made substantial investments in domain expertise, and has a special
focus on commercial banking, end-to-end mortgage originations, and
commercial lending platforms," said Rajesh Ranjan, partner, Everest Group.
For example, Genpact helped a leading mortgage services company
achieve a nine times increase in loan origination with an RPA
solution that automated different workflows across the loan
lifecycle, created a paperless environment, and increased
transparency and accuracy of data while allowing for greater
scalability. The solution also decoupled job functions and
automated file/task assignments based on resource capability and
capacity. The benefits of the implementation included growth and
scalability, standardization and simplification, and adaptation and
flexibility.
"We're proud to be recognized so highly by Everest Group, which
is a testament to our continued success in delivering results to
our banking and financial services clients, including innovation
through RPA and other new technologies," said
Mohit Thukral, senior vice
president and business leader, Banking, Financial Services and
Insurance, Genpact. "Our unique Lean Digital approach aligns
technology with business outcomes to help our clients dramatically
evolve their operations and achieve the most impact from their
transformation investments."
More information about Genpact's Banking BPO services is
available at
http://www.genpact.com/what-we-do/industries/banking-financial-services.
For more details about Genpact's Lean Digital approach, visit
http://genpact.com/leandigital. To access a summary of Everest
Group's report, see
http://www.genpact.com/insight/report/everest-group-peak-matrix-for-banking-bpo-service-providers.
About Genpact
Genpact (NYSE: G) stands for
"generating business impact." We are a global leader in
digitally-powered business process management and services. We
architect the Lean DigitalSM enterprise through
our patented Smart Enterprise Processes (SEPSM)
framework that reimagines our clients' operating models end-to-end,
including the middle and back offices. This creates Intelligent
OperationsSM that we help design, transform, and run.
The impact on our clients is a high return on transformation
investments through growth, efficiency, and business agility.
For two decades, first as a General Electric
division and later as an independent company, we have been
passionately serving our clients. Today, we generate impact for a
few hundred strategic clients, including approximately one-fifth of
the Fortune Global 500, and have grown to over 75,000 people in 25
countries, with key offices in New York
City. The resulting business process and industry domain
expertise and experience running complex operations are a unique
heritage and focus that help us drive the best choices across
technology, analytics, and organizational design. For additional
information, visit www.genpact.com. Follow Genpact on Twitter,
Facebook, LinkedIn, and YouTube.
For more information:
Danielle
D'Angelo
(Genpact Media
Relations)
danielle.dangelo@genpact.com
+1
914-336-7951
|
Abby
Trexler
(for Genpact
U.S.)
atrexler@peppercomm.com
+1
212-931-6179
|
|
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SOURCE Genpact