FAIRFAX, Va., Sept. 23, 2016 /PRNewswire/ -- General Dynamics
Information Technology, a business unit of General Dynamics (NYSE:
GD), was awarded a contract to provide contact-center systems and
operations support for the U.S. Census Bureau's 2020 Census
Questionnaire Assistance (CQA) program. The single-award contract
has a value of approximately $430
million over five years.
Under the contract, General Dynamics Information Technology will
deliver its Customer Experience Platform solution, hire and train
new staff, provide equipment and facilities, perform technology
integration and testing and deliver a multi-channel, multi-lingual
contact center.
"General Dynamics Information Technology has extensive
experience providing cutting-edge IT services," said Marcus Collier, senior vice president of General
Dynamics Information Technology's Health and Civilian Solutions
division. "The CQA program is a key component of the 2020 Decennial
Census and our world-class customer experience solution will help
the U.S. Census Bureau achieve mission success."
In 2010, General Dynamics Information Technology supported the
U.S. Census Bureau and successfully managed data capture and
citizen-contact operations. During that time, the company processed
more than 75 million census forms and handled more than 11.5
million citizen-contacts.
For more information about General Dynamics Information
Technology, please visit www.gdit.com. More information about
General Dynamics is available at www.generaldynamics.com.
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SOURCE General Dynamics Information Technology