ACTON, Mass., Sept. 13, 2016 /PRNewswire/ -- Psychemedics
Corporation (NASDAQ: PMD), the world's leading and largest hair
analysis drug testing company, announced that it has been certified
as a Center of Excellence by BenchmarkPortal. The Center of
Excellence recognition is one of the most prestigious awards in the
customer service and support industry.
Raymond C. Kubacki, Chairman and
CEO stated, "We are honored to be recognized for our world-class
performance in the customer service area. The results achieved
clearly indicate our passion for excellent client care.
Jim Dyke, Corporate Vice President
of Sales and Marketing, and James
Moreno, Director of Client Services, have done a great job
quarterbacking this initiative and ongoing process, which is so
vital to our company's growth. We value our clients and this award
gets to the heart of why we are in business: to help our clients
succeed in their business."
BenchmarkPortal's rigorous certification process has the
advantage of referencing all performance goals to their best
practice database of thousands of contact centers. Thus, contact
centers will be held to performance levels that will improve their
competitive position, not just force them to adhere to an arbitrary
standard.
"Certification is an important distinction because it is based
on best-practice metrics drawn from BenchmarkPortal's database of
contact center metrics, which was founded at Purdue University and is the largest in the world.
This achievement confirms Psychemedics' ability to deliver service
that is both efficient and effective," said Bruce Belfiore, CEO of BenchmarkPortal. "We
applaud their commitment to superior customer service."
About BenchmarkPortal
Founded in 1995, BenchmarkPortal
is a global leader in the contact center industry, providing
benchmarking, certification, training, consulting, research and
industry reports. The BenchmarkPortal team of professionals has
gained international recognition for its innovative approach to
best practices for the contact center industry. BenchmarkPortal
hosts the world's largest database of contact center metrics, which
is constantly being refreshed with new data. BenchmarkPortal's
mission is to provide contact center managers with the tools and
information that will help them optimize their efficiency and
effectiveness in their customer communications. For more
information on BenchmarkPortal please call 1-800-214-8929 or visit
www.BenchmarkPortal.com.
About Psychemedics Corporation
Psychemedics
Corporation is the world's largest provider of hair testing for the
detection of drugs of abuse. The Company's patented process is used
by thousands of U.S. and international clients, including over 10%
of the Fortune 500 companies, for pre-employment and random drug
testing. Major police departments, Federal Reserve Banks, schools,
and other public entities also rely on our unique patented drug
testing process. We strongly believe our drug testing method to be
superior to any other product currently in use, including
traditional urine testing and other hair testing methods.
For more information, visit the Psychemedics Corporation website
at www.psychemedics.com.
Cautionary Statement for purposes of the "safe harbor"
provisions of the Private Securities Litigation Reform Act of
1995: From time to time, information provided by Psychemedics
may contain forward-looking information that involves risks and
uncertainties. In particular, statements contained in this
release that are not historical facts (including but not limited to
statements concerning technological changes, technological
advantages, regulatory matters, implementation of new testing
procedures and processes, research and development, future business
and marketing strategies may be "forward looking" statements.
Actual results may differ from those stated in any forward-looking
statements. Factors that may cause such differences include
but are not limited to risks associated with implementation of new
testing procedures and methodologies including training, personnel
changes, changes in supplier relationships, customer contract
provisions and customer relationships, government regulation,
including but not limited to FDA regulations, competition and
general economic conditions and other factors disclosed in the
Company's filings with the Securities and Exchange
Commission.
Contact:
Raymond C.
Kubacki
Chairman, President and CEO
(978) 206-8220
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SOURCE Psychemedics Corporation