Staples Makes Back-to-School Shopping Virtually Effortless
August 25 2016 - 12:35PM
Business Wire
New “Scan My List” Feature Through the
Staples iOS App Lets Staples Do the Shopping For You
Staples (NASDAQ: SPLS) today announced a new beta test available
on the Staples mobile iOS app. Customers can now send a photo of
their child’s back-to-school list via the Staples Easy System on
the app and a Staples associate will populate the customer’s
shopping cart with everything they need. Back-to-school shopping
has never been easier!
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Use "Scan My List" for iOS for all of
your back-to-school needs (Graphic: Business Wire).
Today, many school districts offer a printed list of supplies.
Staples is now offering an innovative way for parents to shop with
those lists, making it easier than ever to get back-to-school
shopping done. Parents will snap a photo of their back-to-school
list, send it to a Staples associate via the Staples Easy System
(on the app) and then be provided with the best product options
within 24-48 hours. Once the list has been populated, customers can
choose to buy now or customize their items in the cart, and if they
want to pick up their order in store where available or have it
shipped to them.
“We listened to customer feedback about their limited time for
back-to-school shopping and delivered an experience utilizing the
power of mobile,” said Faisal Masud, executive vice president,
eCommerce and customer experience, Staples. “We know parents are
busy and the process of back-to-school shopping, especially if
there are multiple children involved, can be time-consuming. This
new experience enables us to do the hard work on behalf of our
customers and we’re already seeing 10 percent of our iOS users
interact with the chat feature on a daily basis.”
The Staples Easy System uses computer vision, artificial
intelligence, crowdsourced data, and mobile interfaces to enable
this chat-based experience, which also makes it easy for customers
to ask Staples for any changes or other service questions. The beta
test is now in effect for select customers, and has applications
beyond just back-to-school shopping, as businesses can use the
feature to snap a photo of their office or breakroom to get product
re-ordering suggestions.
This beta test program is one of many new mobile app features
that Staples is initiating to make easier shopping happen. It’s the
latest addition to a suite of shopping options including stores,
Staples.com, Staples mobile website, Buy Online, Pick Up in Store
and Staples in-store kiosks.
About Staples, Inc.Staples
retail stores and Staples.com help small business customers make
more happen by providing a broad assortment of products, expanded
business services and easy ways to shop, all backed with a lowest
price guarantee. Staples offers businesses the convenience to shop
and buy how and when they want - in store, online, via mobile or
though social apps. Staples.com customers can either buy online and
pick-up in store or ship for free from Staples.com with Staples
Rewards minimum purchase. Expanded services also make it easy for
businesses to succeed with in-store Business Centers featuring
shipping services and products, copying, scanning, faxing and
computer work stations, Tech Services, full-service Print &
Marketing Services, Staples Merchant Services, small business
lending and credit services.
Staples Business Advantage, the business-to-business division of
Staples, Inc., helps mid-market, commercial and enterprise-sized
customers make more happen by offering a curated assortment of
products and services combined with deep expertise, best-in-class
customer service, competitive pricing and state-of-the
art-ecommerce site. Staples Business Advantage is the one-source
solution for all things businesses need to succeed, including
office supplies, facilities cleaning and maintenance, breakroom
snacks and beverages, technology, furniture, interior design and
Print & Marketing Services. Headquartered outside of Boston,
Staples, Inc. operates throughout North and South America, Europe,
Asia, Australia and New Zealand. More information about Staples
(NASDAQ: SPLS) is available at www.staples.com.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20160825005988/en/
Staples, Inc.Kaitlyn Reardon,
508-253-8512Kaitlyn.Reardon@staples.comorMark Cautela,
508-253-3832Mark.Cautela@Staples.com
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