WALLDORF, Germany, Aug. 16, 2016 /PRNewswire/ -- Companies deploying
SAP® Jam Collaboration demonstrated an increased return on
investment (ROI) through faster access to information, decreased
employee training costs and reduced time spent on closing deals,
according to a study commissioned by SAP SE (NYSE: SAP).
The July 2016 study, conducted by
Forrester Consulting on SAP's behalf, calculated the total economic
impact (TEI) of SAP Jam through a combination of qualitative and
financial analyses from a portion of SAP's customer base. The study
found that the enterprises using SAP Jam reported a combined net
present value (NPV) of more than 19 million
dollars and an ROI increase of 11 percent from a previous
study in 2015. The results speak to the possible transformations
and long-term financial benefits business enterprises using SAP Jam
could experience.
SAP Jam can help businesses through social collaboration rooted
in business value, by providing a centralized, cloud-based platform
that can help make it easier to find and share information, reduce
the time it takes for sales to close deals, improve the speed of
onboarding new employees and cut the response time of support
organizations.
"Growing evidence points to a road to measuring collaboration
success," wrote Art Schoeller, vice
president and principal analyst, Forrester, in the March 2016 report "Define Business Value in
Collaboration." "Sales, customer service and the supply chain are
initial areas where collaboration adds measurable business value.
Once organizations achieve success in one or more of these roles,
they seek out broad adoption to build on this early success."
The study points to several strategic areas where SAP Jam can
add business value, specifically:
Faster access to information and expertise. On average,
employees using SAP Jam were 15 percent more efficient at locating
information and expertise. The collaboration platform decreased the
number of hours per week spent e-mailing, searching for information
and awaiting responses.
Reduced costs and time to train and onboard new employees
through co-creation of training content and less travel. SAP
Jam helped reduce the time and expense to train new employees. It
provides a community where new hires can work together on
onboarding activities and receive support from experts in other
departments. It also enabled organizations to eliminate travel for
training by providing a platform to enhance virtual learning
opportunities.
A reduction in time to close deals. The average time
required to close a deal decreased by 9 percent, shaving off about
10 hours from every deal put together by a team.
A reduction in licenses for redundant or poorly adopted
collaboration software. Because individual areas of the
organizations studied invested in point-product collaboration
tools, the use of SAP Jam reduced the overlap in those licenses by
20 percent.
"It's clear that customers are willing to invest in
collaboration technology that can help increase ROI," said
Daisy Hernandez, global VP of
Product Management, Enterprise Collaboration at SAP. "As our
customers look to digitally transform their businesses, we will
continue to support them by building meaningful business
applications that reflect how people want to work and how customers
want to engage."
For more information,
visit www.sap.com/jamcollaboration and www.sap.com/jamcommunities.
For more information on SAP, visit the SAP News Center. Follow
SAP on Twitter at @sapnews.
Media Contact:
Fiona
Ashby, +44 (0)7775 011 910, f.ashby@sap.com, GMT+1
Any statements contained in this document that are not
historical facts are forward-looking statements as defined in the
U.S. Private Securities Litigation Reform Act of 1995. Words such
as "anticipate," "believe," "estimate," "expect," "forecast,"
"intend," "may," "plan," "project," "predict," "should" and "will"
and similar expressions as they relate to SAP are intended to
identify such forward-looking statements. SAP undertakes no
obligation to publicly update or revise any forward-looking
statements. All forward-looking statements are subject to various
risks and uncertainties that could cause actual results to differ
materially from expectations. The factors that could affect SAP's
future financial results are discussed more fully in SAP's filings
with the U.S. Securities and Exchange Commission ("SEC"), including
SAP's most recent Annual Report on Form 20-F filed with the SEC.
Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates.
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SOURCE SAP SE