RARITAN, N.J., July 19, 2016 /PRNewswire/ -- Ortho Clinical
Diagnostics today announced that it was ranked higher than any
other company for overall service performance by an original
equipment manufacturer (OEM) in the in vitro diagnostics
industry. The rankings were published in three IMV, Ltd. 2016
ServiceTrak™ reports, which are based on opinions of laboratory
professionals working in U.S. hospitals representing more than
3,000 systems. Respondents were randomly distributed across the
U.S., both geographically and by hospital size.
Ortho was rated #1 for overall service performance in all three
ServiceTrak industry reports: Integrated Systems, Immunoassay
Analyzers and Automated Chemistry Analyzers. In addition to
the overall #1 ranking, Ortho was rated #1 for OEM service engineer
performance, overall clinical application specialists and OEM
training program.
"Ortho has long had a reputation for providing excellent service
and support, and we're proud to have received recognition for that
from lab professionals across the U.S.," said Mike Iskra, president, Ortho North America. "We achieved the #1
ranking in overall service performance this year, and our ratings
improved significantly over the past two years. This
demonstrates our commitment to anticipating and meeting customers'
needs so that we can fulfill our purpose of saving and improving
lives with diagnostics."
Ortho's best-in-class services for customers of the company's in
vitro diagnostics systems and menu include a team of highly skilled
field engineers and lab specialists, an e-Connectivity™ Technology
that allows Ortho to monitor data from Ortho systems remotely,
predicting technical issues before they occur, a robust training
program, the Knowledge Center bank of learning and best practices
and front-line customer service.
About IMV, Ltd.
IMV, Ltd. produces an annual series of proprietary ServiceTrak™
Clinical reports derived from extensive phone surveys of clinical
laboratory professionals to determine their level of satisfaction
with the service they receive for their clinical diagnostic
equipment and with the equipment manufacturers. For more
information, visit www.imvinfo.com.
About Ortho Clinical Diagnostics
Ortho Clinical Diagnostics is a global leader of in vitro
diagnostics serving the global clinical laboratory and
immunohematology communities. Across hospitals, hospital networks,
blood banks and labs in more than 120 countries, Ortho's
high-quality products and services enable health care professionals
to make better-informed treatment decisions. For the
immunohematology community, Ortho's blood typing products help
ensure every patient receives blood that is safe, the right type
and the right unit. Ortho brings sophisticated testing
technologies, automation, information management and interpretation
tools to clinical laboratories around the world to help them run
more efficiently and effectively and improve patient care. Ortho's
purpose is to improve and save lives with diagnostics, and it does
that by reimagining what's possible. This is what has defined Ortho
for more than 75 years, and it's what drives Ortho forward. For
more information, visit www.orthoclinicaldiagnostics.com.
© Ortho Clinical Diagnostics 2016
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SOURCE Ortho Clinical Diagnostics