Maryland Legal Aid Leverages EarthLink Cloud Communications Technology to Provide New Services to Area Veterans
June 08 2016 - 08:00AM
EarthLink (EarthLink Holdings Corp.) (NASDAQ:ELNK), a leading
network services provider dedicated to delivering great customer
experiences, today announced long-time customer Maryland Legal
Aid’s rapid deployment of EarthLink’s Hosted Contact Center
solution to provide enhanced legal advice to local veterans. The
cloud-based solution helps drive Maryland Legal Aid’s “Joining
Forces Project,” which takes calls from veterans from all branches
of the military and provides them with civil legal advice, and if
needed, extended representation, free of charge.
The Baltimore-based non-profit legal services organization has
been an EarthLink customer for six years, relying on EarthLink for
voice and data communications for 300 staffers, connecting 12
offices and three District Court Self-Help Resource Centers with an
expanding number of affiliated attorneys and over 99,000 low-income
clients statewide. So when Maryland Legal Aid sought to upgrade its
contact center to support the launch of the new veterans’ hotline
service, it did not need to search very far.
“Veterans face the same legal issues as anyone – healthcare,
housing, elder care, family law, child custody, social security,
unemployment, domestic violence – as well as a range of unique
challenges,” said Ashley Fails, Maryland Legal Aid’s Director of
Communications. “We are here to support all who can’t afford or
access an attorney; to be their voice. EarthLink has been a great
partner to help us in that regard.”
EarthLink Hosted Contact Center provides features Maryland Legal
Aid needs to effectively serve all of its client callers, including
complex call routing, automated call back, and call recording,
which is essential for legal calls. Its cloud-based architecture
makes it easy to install and add users as needs grow. The system
also provides advanced reporting and analytics to help track and
improve customer service. “Like many non-profits, Maryland Legal
Aid is very outcome-based, that’s how they get funding,” said
EarthLink Account Manager Hunter Pieklik. “As their partner, we’re
always looking for novel ways to help improve that outcome. Hosted
Contact Center is a great example, delivering features and
flexibility they didn’t have before.”
Maryland veterans can call the Joining Forces hotline at
443.863.4040 or learn more at MDLab.org.
About EarthLinkEarthLink (EarthLink Holdings
Corp.) (NASDAQ:ELNK) is a leading network services provider
dedicated to delivering great customer experiences in a cloud
connected world. We help thousands of multi-location businesses
securely establish critical connections in the cloud. Our
solutions for cloud and hybrid networking, security and compliance,
and unified communications provide the cost-effective performance
and agility to serve customers anytime, anywhere, via any channel,
or any device. We operate a nationwide network spanning 29,000+
fiber route miles, with 90 metro fiber rings and secure data
centers that provide ubiquitous data and voice IP coverage. To
learn why thousands of specialty retailers, restaurants,
franchisors, financial institutions, healthcare providers,
professional service firms, local governments, residential
consumers and other carriers choose to connect with us, visit us at
www.earthlink.com, @earthlink, on LinkedIn and Google+.
About Maryland Legal AidMaryland Legal Aid is a
private, non-profit law firm that provides free, civil legal
services to low-income people in Baltimore City and Maryland's 23
counties from 12 offices and three District Court Self-Help
Resource Centers. The firm handles cases involving a wide range of
issues, including family, housing, government benefits, healthcare,
education, employment, and consumer law. Maryland Legal Aid also
represents children in CINA (Child in Need of Assistance)
proceedings in 12 Maryland jurisdictions. Other vulnerable
populations, such as homeowners facing foreclosure, migrant and
seasonal farm workers, nursing home and assisted living residents,
and veterans seeking benefits and assistance with related legal
issues also receive representation through special projects.
Maryland Legal Aid also assists with expunging criminal records to
remove barriers to obtaining housing, employment, and child
custody. Website: www.mdlab.org
Media
Randi Drinkwater
404-709-3404
randi.drinkwater@elnk.com
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