Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.

The following discussion is a summary of the key factors management considers necessary or useful in reviewing the Company’s results of operations, liquidity and capital resources. The following discussion and analysis should be read together with the accompanying Unaudited Consolidated Financial Statements, and the cautionary statements and risk factors included below in Item 1A of Part II of this Report.

Critical Accounting Policies

Capitalized Software Costs

Software costs incurred internally in creating computer software products are expensed until technological feasibility has been established upon completion of a detailed program design.  Thereafter, all software development costs are capitalized until the point that the product is ready for sale, and are subsequently reported at the lower of unamortized cost or net realizable value.  The Company considers annual amortization of capitalized software costs based on the ratio of current year revenues by product to the total estimated revenues by the product, subject to an annual minimum based on straight-line amortization over the product’s estimated economic useful life, not to exceed five years.  The Company periodically reviews capitalized software costs for impairment where the fair value is less than the carrying value.  During the three months ended March 31, 2016 and 2015, $143,927 and $142,253 of internal costs were capitalized, respectively.

Revenue Recognition

Our revenue recognition policies are in accordance with standards on software revenue recognition, which include guidance on revenue arrangements with multiple deliverables and arrangements that include the right to use of software stored on another entity’s hardware.

In the case of non-software arrangements, we apply the guidance on revenue arrangements with multiple deliverables and wherein multiple elements are allocated to each element based on the element’s relative fair value. Revenue allocated to separate elements is recognized for each element in accordance with our accounting policies described below. If we cannot account for items included in a multiple-element arrangement as separate units of accounting, they are combined and accounted for as a single unit of accounting and generally recognized as the undelivered items or services are provided to the customer.

Consulting. We provide consulting services, primarily implementation and training services, to our clients using a time and materials pricing methodology. The Company prices its delivery of consulting services on a time and materials basis where the customer is either charged an agreed-upon daily rate plus out-of-pocket expenses or an hourly rate plus out-of-pocket expenses. In this case, the Company is paid fees and other amounts generally on a monthly basis or upon the completion of the deliverable service and recognizes revenue as the services are performed.

Software License. We sell concurrent perpetual software licenses to our customers. The license gives the customer the right to use the software without regard to a specific term. We recognize the license revenue upon execution of a contract and delivery of the software, provided the license fee is fixed and determinable, no significant production, modification or customization of the software is required and collection is considered probable by management. When the software license arrangement requires the Company to provide consulting services that are essential to the functionality of the software, the product license revenue is recognized upon the acceptance by the customer and consulting fees are recognized as services are performed.

Software licenses are generally sold as part of a multiple-element arrangement that may include maintenance and, under a separate agreement, consulting services. The consulting services are generally performed by the Company, but the customer may use a third-party to perform the consulting services. We consider these separate agreements as being negotiated as a package. The Company determines whether there is vendor specific objective evidence of fair value (‘‘VSOEFV’’) for each element identified in the arrangement, to determine whether the total arrangement fees can be allocated to each element. If VSOEFV exists for each element, the total arrangement fee is allocated based on the relative fair value of each element. In cases where there is not VSOEFV for each element, or if it is determined that services are essential to the functionality of the software being delivered, we initially defer revenue recognition of the software license fees until VSOEFV is established or the services are performed. However, if VSOEFV is determinable for all of the undelivered elements, and assuming the undelivered elements are not essential to the delivered elements, we will defer recognition of the full fair value related to the undelivered elements and recognize the remaining portion of the arrangement value through application of the residual method. Where VSOEFV has not been established for certain undelivered elements, revenue for all elements is deferred until those elements have been delivered or their fair values have been determined. Evidence of VSOEFV is determined for software products based on actual sales prices for the product sold to a similar class of customer and based on pricing strategies set forth in the Company’s standard pricing list. Evidence of VSOEFV for consulting services is based upon standard billing rates and the estimated level of effort for individuals expected to perform the related services. The Company establishes VSOEFV for maintenance agreements using the percentage method such that VSOEFV for maintenance is a percentage of the license fee charged annually for a specific software product, which in most instances is 18% of the portion of arrangement fees allocated to the software license element.

Maintenance Revenue. In connection with the sale of a software license, a customer may elect to purchase software maintenance services. Most of the customers that purchase software licenses from us also purchase software maintenance services. These maintenance services are typically renewed on an annual basis. We charge an annual maintenance fee, which is typically a percentage of the initial software license fee and may be increased from the prior year amount based on inflation or other agreed upon percentage. The annual maintenance fee generally is paid to the Company at the beginning of the maintenance period, and we recognize these revenues ratably over the term of the related contract.

While most of our customers pay for their annual maintenance at the beginning of the maintenance period, a few customers have payment terms that allow them to pay for their annual maintenance on a quarterly or monthly basis. If the annual maintenance fee is not paid at the beginning of the maintenance period (or at the beginning of the quarter or month for those few maintenance customers), we will ratably recognize the maintenance revenue if management believes the collection of the maintenance fee is imminent. Otherwise, we will defer revenue recognition until the time that the maintenance fee is paid by the customer. We normally continue to provide maintenance service while awaiting payment from customers. When the payment is received, revenue is recognized for the period that revenue was previously deferred. This may result in volatility in software maintenance revenue from period to period.

Cloud-based offering. We have contracted with third parties to provide new and existing customers with hosting facilities providing all infrastructure and allowing us to offer our currently sold software, emPath® and SnAPPnet™, on a service basis. However, a contractual right to take possession of the software license or run it on another party’s hardware is not granted to the customer. We refer to the delivery method to give functionality to new customers utilizing this service as cloud-based. Since the customer is not given contractual right to take possession of the software, the scope of ASC 350-40 does not apply. A customer using cloud-based software can enter into an agreement to purchase a software license at any time. We generate revenue from cloud-based offering as the customer utilizes the software over the Internet.

We will provide consulting services to customers in conjunction with the cloud-based offering. The rate for such service is based on standard hourly or daily billing rates. The consulting revenue is recognized as services are performed. Customers utilizing their own computer to access cloud-based functionality are charged a fee equal to the number of employees paid each month multiplied by an agreed-upon rate per employee. The revenue is recognized as the cloud-based services are rendered each month.

Allowances for Doubtful Accounts

The Company maintains allowances for doubtful accounts, for estimated losses resulting from the inability of its customers to make required payments. If the financial condition of our customers were to deteriorate, resulting in an impairment of their ability to make payments, additional allowances may be required. We review delinquent accounts at least quarterly to identify potential doubtful accounts, and together with customer follow-up, estimate the amounts of potential losses.

Deferred Taxes

The Company records a valuation allowance to reduce the deferred tax assets to the amount that management believes is more likely than not to be realized in the foreseeable future, based on estimates of foreseeable future taxable income and taking into consideration historical operating information. In the event management estimates that the Company will not be able to realize all or part of its net deferred tax assets in the foreseeable future, a valuation allowance is recorded through a charge to income in the period such determination is made. Likewise, should management estimate that the Company will be able to realize its deferred tax assets in the future in excess of its net recorded assets, an adjustment to reduce the valuation allowance would increase income in the period such determination is made.

Stock-Based Compensation

We account for share-based compensation in accordance with the provisions of share-based payments, which requires measurement of compensation cost for all stock-based awards at fair value on date of grant and recognition of compensation over the service period for awards expected to vest. The fair value of restricted stock and restricted stock units is determined based on the number of shares granted and the quoted price of our common stock. Equity instruments issued to other than employees are valued at the earlier of a commitment date or upon completion of the services, based on the fair value of the equity instruments, and are recognized as expense over the service period.

Valuation of the Embedded and Warrant Derivatives

The valuation of our embedded derivatives is determined by using the Company’s quoted stock price. An embedded derivative is a derivative instrument that is embedded within another contract, which under a convertible note (the host contract) includes the right to convert the note by the holder, certain default redemption right premiums and a change of control premium (payable in cash if a fundamental change occurs). In accordance with the guidance on derivative instruments, embedded derivatives are marked-to-market each reporting period, with a corresponding non-cash gain or loss charged to the current period. The practical effect of this has been that when our stock price increases so does our derivative liability, resulting in a non-cash loss that reduces our earnings and earnings per share. When our stock price declines, we record a non-cash gain, increasing our earnings and earnings per share.

The fair value recorded for the derivative liability varies from period to period. This variability may result in the actual derivative liability for a period either above or below the estimates recorded on our consolidated financial statements, resulting in significant fluctuations in other income (expense) because of the corresponding non-cash gain or loss recorded.

Recently Issued Accounting Pronouncements

The Company does not expect the adoption of any recently issued accounting pronouncements to have a material impact on the Company’s financial position, operations or cash flows.

Results of Operations

Three Months Ended March 31, 2016 Compared To Three Months Ended March 31, 2015

Total Revenues. We had total revenues of $952,943 and $1,054,835 in the three months ended March 31, 2016 and 2015, respectively. The decrease in total revenues was $101,892 for the three months ended March 31, 2016 representing a 9.7% decrease compared to the total revenues for the three months ended March 31, 2015. Of the $952,943 and $1,054,835 total revenues for the three months ended March 31, 2016 and 2015, respectively, $945,270 and $1,035,674 of such amounts were related to the business operations of NOW Solutions, a 75% owned subsidiary of the Company.

The total revenues primarily consist of fees derived from software licenses, consulting services, software maintenance and cloud-based offerings. The revenue from licenses and software increased by $12,000 compared to that for the three months ended March 31, 2015 due to the sale of our employee self-service module to an existing customer. Software maintenance in the three months ended March 31, 2016 decreased by $82,934 or 9.3% from the same period in the prior year. The revenue decrease in software maintenance is primarily due to unfavorable currency rate changes on our Canadian revenue and the loss or reduction of customer maintenance agreements in the first quarter of 2016. Consulting revenue, in the three months ended March 31, 2016 increased by $18,195 from the same period in the prior year, which represents a 28.5% increase. This increase was primarily due to more billable consulting services for the first quarter of 2016 compared to 2015 somewhat offset by the effects of unfavorable currency rate changes on our Canadian revenue. Cloud-based revenues were $43,283 for the three months ended March 31, 2016 compared to $85,247 for the same period in the prior year, representing a $41,964 decrease or 49.2%. The decrease is primarily related to renegotiation of a customer contract, loss of one SnAPPnet customer and unfavorable currency rate changes on our Canadian cloud-based revenue . Other revenue in the three months ended March 31, 2016 increased by $7,189 or 47.9% from the same period in the prior year. Other revenue consists primarily of reimbursable travel expenses, sales discounts, and other miscellaneous revenues.

Cost of Revenues. We had direct costs associated with our revenues of $388,156 for the three months ended March 31, 2016, compared to $425,862 for the three months ended March 31, 2015. The decrease in cost of revenues of $37,706 represents a 8.9% decrease. The decrease in direct cost of revenues was primarily due to lower travel and hosting fees. During the three months ended March 31, 2016 and 2015, $143,927 and $142,253 of internal costs were capitalized, respectively.

Selling, General and Administrative Expenses. We had selling, general and administrative expenses of $667,816 and $873,893 in the three months ended March 31, 2016 and 2015, respectively. The decrease of $206,077 is 23.6% less than for the same period in 2015. The decrease is primarily due to decreased salary and benefits, decreased travel expenses and decreased expenses related to the company’s annual shareholder’s meeting held in 2015.

Depreciation and Amortization . We had depreciation and amortization expense of $108 and $31,365 for the three months ended March 31, 2016 and 2015, respectively. The decrease of $31,257 or 99.7% relates to fully depreciated long lived assets in 2016 vs. 2015. Amortization expenses relates to the amortization of intangible assets such as acquired software, customer lists and websites.

Bad Debt Expense . We had bad debt expense of $6,138 and 36,190 for the three months ended March 31, 2016 and 2015, respectively. Bad debt expense is related to the allowance of customer accounts greater than 90 days past due.

Operating Loss. We had a net loss from operations of $109,275 and $312,475 for the three months ended March 31, 2016 and 2015, respectively. The decreased loss was primarily due to decreased selling, general and administrative expenses.

Gain/Loss on Derivative Liability . Derivative liabilities are adjusted each quarter for changes in the market value of the Company’s common stock. In general, as our stock price increases, the derivative liability increases, resulting in a loss. As our stock price decreases, the derivative liability decreases, resulting in a gain. The gain on derivative liability was $28,712 for the three months ended March 31, 2016 compared to a loss of $78,680 for the same period in 2015.

Interest Expense . We had interest expense of $376,967 and $255,496 for the three months ended March 31, 2016 and 2015, respectively. Interest expense in 2016 increased by $121,471, representing an increase of 47.5% compared to the same expense in the three months ended March 31, 2015. The increase is primarily due to $90,913 of debt discount amortization for the three months ended March 31, 2016 and additional interest on 2015 borrowings and amounts due to vendors.

Forbearance Fees . Forbearance fees relate to fees charged by our lenders on loans in default. Forbearance fees for the three months ended March 31, 2016 and 2015 were $11,100 and $0, respectively.

Net loss. We had a net loss of $468,620 and $646,647 for the three months ended March 31, 2016 and 2015, respectively. The net loss for the three months ended March 31, 2016 was due to the factors discussed above for revenues, cost of revenues and selling, general and administrative expenses, which essentially gave us an operating loss of $109,275. The operating loss was decreased by the gain on derivative liability and decreased by forbearance fees and interest expense resulting in a net loss of $468,620 for the three months ended March 31, 2016. The net loss for the three months ended March 31, 2015 was due to the factors discussed above for revenues, cost of revenues and selling, general and administrative expenses, which essentially gave us an operating loss of $312,475. The operating loss was increased by the loss on derivative liability and interest expense resulting in a net loss of $646,647 for the three months ended March 31, 2015.

Income Tax Provision . We had an income tax provision of $75,560 for the three months ended March 31, 2016 compared to $25,506 for the three months ended March 31, 2015. The income tax provision is related to NOW Solutions, a 75% owned subsidiary of the Company. The income tax provision is related to foreign and US income tax.

Dividends Applicable to Preferred Stock. We have outstanding Series A 4% convertible cumulative preferred stock that accrues dividends at a rate of 4% on a semi-annual basis. The Company also has outstanding Series C 4% convertible cumulative preferred stock that accrues dividends at a rate of 4% on a quarterly basis. The total dividends applicable to Series A and Series C preferred stock were $147,000 and $147,000 for the three months ended March 31, 2016 and 2015, respectively.

Net Loss Available to Common Stockholders. We had a net loss attributed to common stockholders of $700,328 and $826,659 for the three months ended March 31, 2016 and 2015, respectively. Net loss attributed to common stockholders was due to the factors discussed above.

Net Loss Per Share. We had a net loss per share of $0.00 and $0.00 for the three months ended March 31, 2016 and 2015, respectively.

Liquidity and Capital Resources

At March 31, 2016, we had non-restricted cash-on-hand of $7,586 compared to $37,141 at December 31, 2015.

Net cash provided by operating activities for the three months ended March 31, 2016 was $236,326 compared to net cash used in operating activities of $185,564 for the three months ended March 31, 2015. For the three months ended March 31, 2016, we collected cash from our customers and other licensees of $1,145,434. We used the cash to pay for salaries, benefits, payroll taxes and payroll fees of $595,718, attorney fees and professional fees of $72,000, interest payments of $107,200, sales taxes of $17,554, and other regular trade payables of $116,636. For the three months ended March 31, 2015, we collected cash from our customers and other licensees of $1,456,541. We used the cash to pay for salaries, benefits, payroll taxes and payroll fees of $888,794, attorney fees of $81,108, professional fees and consulting fees of $158,725 interest payments of $68,960, taxes of $15,960, and other regular trade payables of $428,558.

A large portion of our cash (and revenue) comes from software maintenance. When we bill and collect for software maintenance, we record a liability in deferred revenue and recognize income ratably over the maintenance period. Deferred revenue increased $142,383 or 8.6% from the balance at December 31, 2015. The increase was primarily a result of the loss of US and Canadian customers on a calendar year renewal basis, who purchased limited maintenance for less than one year in December 2015.

Our accounts receivable trade decreased from $382,463 at December 31, 2015 to $131,936 (net of allowance for bad debts) at March 31, 2016. The decrease is a primarily a result of seasonal fluctuations in the timing of billing for software maintenance which typically yields higher receivables in December compared to March.

The accounts payable and accrued liabilities went from $10,645,353 at December 31, 2015 to $11,029,403 at March 31, 2016. The resulting balance at March 31, 2016 is 83 times more than the balance in accounts receivable. This is one of the reasons why we do not have sufficient funds available to fund our operations and repay our debt obligations under their existing terms, as described below.

We used cash for the development of new software products for the three months ended March 31, 2016 and March 31, 2015 of $143,927 and $142,253 respectively.

For the three months ended March 31, 2016, we repaid $62,190 to third party lenders. For the three months ended March 31, 2015, we borrowed $100,000 from a third party lender.

For the three months ended March 31, 2016, one of our subsidiaries paid $32,500 of dividends to non-controlling interests.

The total change in cash for the three months ended March 31, 2016 was a decrease of $29,555.

As of the date of the filing of this Report, we do not have sufficient funds available to fund our operations and repay our debt obligations under their existing terms. Therefore, we need to raise additional funds through selling securities, obtaining loans, renegotiating the terms of our existing debt and/or increasing sales with our new products. Our inability to raise such funds or renegotiate the terms of our existing debt will significantly jeopardize our ability to continue operations.

As of March 31, 2016, the following contractual obligations and commercial commitments were outstanding:

Of the above notes payable, the default status is as follows:

The carrying amounts of assets and liabilities presented in the financial statements do not purport to represent realizable or settlement values. We had a net loss of $553,328 for the three months ended March 31, 2016 and a net loss of $679,659 for the three months ended March 31, 2015, and we have historically incurred losses. Since December 31, 2009, we have used substantial funds in further developing our product line and in conducting present and new operations, and we need to raise additional funds and/or generate additional revenue through our existing businesses, including the licensing of our intellectual property, to accomplish our objectives. Additionally, at March 31, 2016, we had negative working capital of approximately $18.5 million (although this figure includes deferred revenue of approximately $1.8 million) and have defaulted on substantially all of our debt obligations. These conditions raise substantial doubt about our ability to continue as a going concern.

Our management is continuing its efforts to attempt to secure funds through equity and/or debt instruments for our operations, expansion and possible acquisitions, mergers, joint ventures, and/or other business combinations. We will require additional funds to pay down our liabilities, as well as finance our expansion plans consistent with our anticipated changes in operations and infrastructure. However, there can be no assurance that we will be able to secure additional funds and that if such funds are available, whether the terms or conditions would be acceptable to us and whether we will be able to turn into a profitable position and generate positive operating cash flow. The consolidated financial statements contain no adjustment for the outcome of this uncertainty.