JetBlue Awarded Twelfth Consecutive Customer Satisfaction Honor by J.D. Power
May 11 2016 - 1:03PM
Business Wire
Stellar onboard experience leads JetBlue to
historic recognition among Low Cost Carriers
JetBlue (NASDAQ:JBLU) today received the J.D. Power award for
ranking highest in customer satisfaction among low cost carriers in
North America for the twelfth consecutive year according to the
J.D. Power 2016 North America Airline Satisfaction Study. JetBlue
also achieved the highest scores in the study’s Aircraft and
In-Flight Services categories.
The recognition comes as JetBlue continues to advance the
customer experience across the airline, from an innovative new
hospitality-focused service delivery model to the ongoing expansion
of its acclaimed Mint premium experience into new markets across
the United States and Caribbean. JetBlue also recently outlined a
restyling of its Airbus A320 cabins to build upon its new A321
cabin experience. The transformation will introduce free
gate-to-gate Fly-Fi broadband (a), a new inflight entertainment
system with internet-streaming on HD seatback televisions, power
outlets for personal devices, ergonomic seats, and generous
personal space to accentuate its crewmembers’ continued dedication
to service and hospitality.
“Our focus on building a low cost experience that customers love
is unparalleled, and it’s our crewmembers’ focus on delivering that
experience that continues to inspire,” said Robin Hayes, president
and chief executive officer, JetBlue. “Thank you to our 18,000
crewmembers who live and breathe our unique culture every day.
Their dedication to delivering the JetBlue experience is the
differentiator that has helped us to earn this important
recognition for twelve years and counting.”
The J.D. Power Airline Study measured satisfaction among
customers of more than 10,000 passengers who flew on a major North
American airline between March 2015 and March 2016 by examining
seven key factors: cost & fees; in-flight services;
boarding/deplaning/baggage; flight crew; aircraft; check-in; and
reservation. The carrier has received this recognition in the
“low-cost category” from J.D. Power every year from 2006 to
2016. JetBlue also ranked highest in customer
satisfaction among all major U.S. airlines in 2005, when low-cost
and traditional network carriers were combined in a single
category, making this year's achievement its twelfth
consecutive J.D. Power award (a).
JetBlue serves 96 cities in 22 countries with a modern fleet of
219 Airbus and Embraer aircraft. Every aircraft offers the
airline’s award-recognized service, featuring the most legroom in
coach (b) and complimentary and unlimited name-brand snacks and
soft drinks. JetBlue continues to innovate inflight entertainment,
with 36 channels of free DIRECTV increasing to 100 channels (c) on
its new Airbus A321 aircraft and coming to its A320 aircraft
beginning in 2017. JetBlue’s free Fly-Fi, the fastest broadband
internet in the sky, is available on all Airbus aircraft, and will
be available fleet wide by the end of 2016 (a).
Every year it has been recognized, JetBlue has celebrated its
J.D. Power Airline Study ranking with a tour across its entire
network of cities. For highlights of last year’s tour, go to
JetBlue’s “Out of The Blue” blog at
http://blog.jetblue.com/jd-power-12/.
About JetBlue Airways
JetBlue is New York's Hometown Airline™, and a leading
carrier in Boston, Fort Lauderdale-Hollywood, Los
Angeles (Long Beach), Orlando, and San Juan. JetBlue carries
more than 35 million customers a year to 96 cities in the
U.S., Caribbean, and Latin America with an average
of 900 daily flights. For more information please visit
jetblue.com.
(a)
Fly-Fi is available on JetBlue-operated
flights in the contiguous U.S.
(b)
JetBlue received the highest numerical
score in the J.D. Power 2016 North America Airline Satisfaction
Study, based on 10,348 total responses evaluating 4 low-cost
carriers, and measures the experiences and perceptions of
passengers who were surveyed between April 2015 and March 2016.
Your experiences may vary. Visit jdpower.com
(c)
JetBlue offers the most legroom in coach,
based on average fleet-wide seat pitch for U.S. airlines.
(d)
Live satellite TV and radio programming is
available on JetBlue-operated flights in the contiguous U.S. Where
applicable, for flights over 2 hours operating outside of the
contiguous U.S., JetBlue may offer complimentary JetBlue Features™
movies.
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