AMSTERDAM, May 4, 2016 /PRNewswire/ --
New chat functionality enables
guests and accommodation providers to instantly communicate and
connect both before and during the stay
Today Booking.com, the global leader in connecting travellers
with the widest choice of incredible places to stay, announced the
release of its new Booking Messages interface, a chat-inspired
communication platform that enables customers and accommodation
providers to effortlessly connect with each other from the moment a
booking is made. In addition to being able to initiate any kind of
conversation they'd like with the accommodation, all Booking.com
customers around the world can now quickly and conveniently manage
the most common stay-related requests in just a few taps. The
Booking Messages interface features automatically pre-translated
templates for certain predefined requests, including arranging
check-in and check-out times, as well as questions about parking
and bed preferences-all in real-time and with a familiar, chat-like
interface.
"We're always looking at innovative ways that we can create an
even more seamless travel experience for our customers," said
David Vismans, Chief Product Officer
at Booking.com. "With the new Booking Messages interface, customers
can literally customise and manage their trips in the palm of their
hand. This technology takes away the worry of a busy reception
desk, different time zones, or friction of communication between
people speaking different languages."
For more details, visit Booking.com's global media room:
http://globalnews.booking.com/bookingcoms-new-booking-messages-interface/
About Booking.com:
Booking.com is the world leader in booking hotel and other
accommodations online. It guarantees the best prices for any type
of property - from small independents to five-star luxury. Guests
can access the Booking.com website anytime, anywhere from their
desktops, mobile phones and tablet devices, and they don't pay
booking fees - ever. The Booking.com website is available in 42
languages, offers over 900,000 hotels and accommodations including
more than 423,000 vacation rental properties and covers over 89,000
destinations in 224 countries and territories worldwide. It
features over 86M reviews written by guests after their stay, and
attracts online visitors from both leisure and business markets
around the globe. With over 19 years of experience and a team of
over 10,000 dedicated employees in over 174 offices worldwide,
Booking.com operates its own in-house customer service team, which
is available 24/7 to assist guests in their native languages and
ensure an exceptional customer experience.
Established in 1996, Booking.com B.V. owns and operates
Booking.com™, and is part of The Priceline Group (NASDAQ: PCLN).
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or learn more at http://www.booking.com.
CONTACT DETAILS FOR BOOKING.COM:
Booking.com Press Office: mediarelations@booking.com