SALT LAKE CITY, Aug. 31, 2015 /PRNewswire/ -- inContact
(NASDAQ: SAAS), the leading provider of cloud contact center
software and contact center workforce optimization tools, today
announces a fast-moving Business Process Outsourcing (BPO) firm,
with more than 250 call center agents supporting multiple
industries, has selected inContact's complete cloud platform. This
growing BPO is transitioning from a premise solution to the cloud
and needs an enterprise-grade cloud solution to improve their
customer experience and increase revenues.
inContact's industry-leading cloud contact center solution
includes advanced multi-channel routing with the Automatic
Call Distributor and Interactive Voice Response system
that supports inbound, outbound and blended voice as well as email,
chat, SMS, social media and CRM work items. This new client
selected inContact's powerful Workforce
Optimization suite to manage and streamline their contact
center operations. With inContact cloud WFO, this BPO can improve
the efficiency of their agents through detailed performance
reporting, scheduling and analysis of key business metrics.
"We've seen an upswing in BPO interest for our complete cloud
contact center solution over the past year," says Paul Jarman, CEO at inContact. "Because the BPO
market is highly competitive, they need a solution partner who can
provide high flexibility, high reliability with an attractive
pay-as-you-go cost structure to a fast-growing business."
Additional Information
- Learn more about inContact's complete cloud contact center
solutions
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, helping organizations around the
globe create customer and contact center employee experiences that
are more personalized, more empowering and more engaging today,
tomorrow and in the future. inContact continuously innovates in the
cloud and is the only provider to offer core contact center
infrastructure, workforce optimization plus an enterprise-class
telecommunications network for the most complete customer journey
management. Winner of the 2014 CRM Magazine Rising Star Award,
inContact has deployed over 2,000 cloud contact center instances.
To learn more, visit www.incontact.com.
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SOURCE inContact