SINGAPORE, July 23, 2015 /PRNewswire/ -- Agoda.com, one of
the world's leading accommodation sites and part of Nasdaq-listed
Priceline Group (Nasdaq: PCLN), announced today the results of its
most recent Travel Smarts survey, which shows the nationalities
that give the best -- and worst
-- hotel review scores on average.
Russians emerged as the most generous, while travelers from the UAE
are the most demanding.
Photo - http://photos.prnewswire.com/prnh/20150722/239792
The survey, conducted in July
2015, analyzed over seven million Agoda.com hotel reviews
from travelers all over the world to see which nationalities tended
to rate hotels higher or lower than average. Agoda.com travelers
can submit reviews for hotels after every stay by scoring hotels on
a scale of 0 to 10 in six categories. A hotel's review score is an
average of those numbers.
The global average review score among Agoda.com travelers is
8.52 out of 10.
Russian travelers tend to give the highest scores. As a group,
they give hotel scores .56 review points higher than the global
average. Egyptian, Irish and Polish travelers also give
significantly higher scores. Chinese travelers placed in the top
10, coming in eighth.
The toughest reviewers are travelers from the UAE, who give
scores .32 review points lower than average. Japanese, Omani and
Indian travelers also give hotel review scores significantly lower
than the norm.
"Travelers from different countries tend to have different
review rating standards depending on their travel patterns,
spending power, and just general likes and dislikes," says
John Brown, Chief Operating Officer
of Agoda.com. "Our customers are from all over the world so our
ratings will reflect the average. On our website and mobile app you
can also read detailed reviews and even see which country each
traveler is from," he adds.
Travelers from Spain,
Denmark, Canada, South
Africa, Bahrain,
Taiwan and South Korea submit reviews with scores closest
to the global average. Their scores fall within .04 points of the
norm.
Average Review Divergence by Nationality*
1
|
Russia
|
0.56
|
2
|
Egypt
|
0.47
|
3
|
Ireland
|
0.43
|
4
|
Poland
|
0.42
|
5
|
Israel
|
0.33
|
6
|
Sweden
|
0.30
|
7
|
Philippines
|
0.29
|
8
|
Mainland China
|
0.27
|
9
|
Finland
|
0.19
|
10
|
United States
|
0.18
|
11
|
Switzerland
|
0.13
|
12
|
United Kingdom
|
0.11
|
13
|
New Zealand
|
0.09
|
14
|
Netherlands
|
0.07
|
15
|
Australia
|
0.06
|
16
|
Italy
|
0.05
|
17
|
Thailand
|
0.05
|
18
|
Spain
|
0.03
|
19
|
Denmark
|
0.03
|
20
|
Canada
|
0.02
|
21
|
South Africa
|
0.02
|
22
|
Bahrain
|
-0.02
|
23
|
Taiwan
|
-0.03
|
24
|
South Korea
|
-0.04
|
25
|
Brunei Darussalam
|
-0.06
|
26
|
Indonesia
|
-0.09
|
27
|
Malaysia
|
-0.10
|
28
|
France
|
-0.11
|
29
|
Saudi Arabia
|
-0.12
|
30
|
Kuwait
|
-0.12
|
31
|
Singapore
|
-0.12
|
32
|
Macau
|
-0.13
|
33
|
Norway
|
-0.15
|
34
|
Germany
|
-0.16
|
35
|
Pakistan
|
-0.17
|
36
|
Belgium
|
-0.20
|
37
|
Vietnam
|
-0.21
|
38
|
Hong Kong
|
-0.22
|
39
|
Portugal
|
-0.23
|
40
|
Qatar
|
-0.24
|
41
|
India
|
-0.28
|
42
|
Oman
|
-0.29
|
43
|
Japan
|
-0.30
|
44
|
United Arab Emirates
|
-0.32
|
*of nationalities with enough reviews to make meaningful
comparisons to the norm.
For more information about the study, please contact:
Nico Marco, public relations leader,
at nico.marco@agoda.com or +66 (0)2 625 9200.
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About Agoda Company Pte Ltd:
Agoda Company Pte Ltd (Agoda.com) is a leading Asia-based, online accommodation reservations
company, which specializes in securing the lowest discount
accommodation prices. Agoda.com is part of The Priceline Group
(Nasdaq:PCLN). Agoda.com's network includes more than 600,000
hotels and other accommodation properties worldwide. The
multinational staff of more than 1,700 professionals, located
throughout the world, provides a first-rate reservation service
that uniquely combines local knowledge and local connections to
provide the best accommodation deals to both business and leisure
travelers.
A member of the Pacific Asia Travel Association (PATA),
Agoda.com's aim is to promote travel by making it more affordable
and more accessible to more people. AGODA® is a registered
trademark of AGIP LLC, used under license by Agoda Company Pte.
Ltd.