Kindred Healthcare, Inc. (“Kindred” or the “Company”) (NYSE:KND)
today released the 2014 edition of its Quality and Social
Responsibility Report as it further highlights major achievements
for the year.
The report highlights Kindred’s commitment to provide effective
patient-centered care solutions in order to make wellness and
recovery possible for more than one million people each year as it
also details outcomes that exceeded national benchmarks in key
clinical and quality measures. This year’s report also recaps
Kindred’s success in transforming operations and capabilities in
order to deliver care where and when people need it most. The
enhanced care platform spans the full continuum of post-acute
services, helping to manage and coordinate patient care in the most
appropriate setting according to clinical needs. The report is
available at www.kindredhealthcare.com/our-company/our-quality.
“Throughout 2014, we took major steps to transform our Company
to provide patient-centered care management and develop solutions
for an aging America,” said Benjamin A. Breier, Kindred’s President
and Chief Executive Officer. “Kindred’s enhanced care delivery
platform also features strong relationships and partnerships with
some of the nation’s premier health systems, hospitals and
physician practices so that we can best meet patient needs and
manage care across the continuum.”
“We are proud of our dedicated teammates and their ability to
drive strong quality outcomes, improved clinical care and a better
patient experience in more than 2,800 care settings across the
United States,” continued Mr. Breier. “We thank our caregivers and
colleagues throughout our organization who delivered on Kindred’s
promise of hope, healing and recovery as they worked to advance our
Mission in spite of a challenging operating environment.”
Major initiatives and highlights for Kindred in 2014
include:
Clinical Excellence
Investing in Patient-Centered Integrated Care – Kindred
is expanding its capacity and expertise in delivering post-acute
care across a continuum of care settings – from hospital to home –
to enable the best in care coordination and clinical outcomes.
Kindred’s Integrated Care Market strategy recognizes the need for
all Kindred service lines to partner with healthcare networks,
managed care providers and other healthcare entities in local
markets to best meet patient needs, drive down costs and improve
care outcomes.
Smoothing Transitions Between Care Settings – In 2014,
Kindred expanded its Care Transitions Manager program to follow
patients with specific diagnoses and/or risk factors through the
entire care continuum in key markets. The program follows the
patient throughout his or her stay at a Kindred Transitional Care
Hospital, Nursing and Rehabilitation Center or at home with Kindred
at Home until 35 days after discharge. Kindred’s Care Transitions
Program is active in Boston, Cleveland, Dallas, Indianapolis and
Las Vegas with plans to expand the program across the Company’s
growing Integrated Care Markets.
Home Health and Hospice – In 2014, 50% of Kindred at
Home’s home health locations were named to the HomeCare Elite list
of the most successful home care providers. This annual review
identifies the top 25% of Medicare-certified agencies and further
highlights the top 100 and top 500 agencies overall. Winners are
ranked by an analysis of publicly available performance measures in
quality outcomes, process measure implementation, patient
experience (Consumer Assessment of Healthcare Providers and Systems
Home Health Care Survey), quality improvement, and financial
performance. Kindred at Home home health and hospice locations
outperformed national benchmarks in key quality measures, including
patient satisfaction.
Kindred House Calls – Driving Care Management – As part
of Kindred’s effort to facilitate physician coverage across sites
of care, and in delivering preventative care to avoid
hospitalizations, Kindred House Calls provides home-based primary
care and select specialty services over an extended period of time
for patients who cannot easily access traditional outpatient care
settings. In 2014, Kindred House Calls served a high-risk
population typically about 86 years of age with an average of 20
diagnoses, and seven chronic conditions at risk of exacerbation. A
Medicare cost data pilot project found the group’s care was
associated with significant cost savings over traditional care
models, and for the seventh year in a row achieved a 30-day
readmission rate below 7%.
Reducing Rehospitalizations – From 2010 to 2014, Kindred
reduced rehospitalizations from its Transitional Care Hospitals by
4.1% and by 5.1% in its Nursing and Rehabilitation Centers. From
2013 to 2014, Kindred at Home improved hospitalization rates by
8.9%.
Lowering Average Lengths of Stay – From 2010 to 2014,
Kindred reduced the total average length of stay in its
Transitional Care Hospitals by 8.4% and by 15.2% in its Nursing and
Rehabilitation Centers. In 2014, Kindred’s Transitional Care
Hospitals treated the most seriously ill and medically complex
patients, discharging more than 69% of patients home or to a lower
setting of care after an average length of stay of 27.1 days. In
2014, Kindred’s Nursing and Rehabilitation Centers discharged 57%
of patients home – after an average stay of less than 31 days.
Inpatient Rehabilitation Facilities – In 2014, patients
in Kindred’s freestanding Inpatient Rehabilitation Hospitals
achieved 24.2% greater functional improvement than the national
average.
RehabCare – In 2014, RehabCare helped more than 524,000
patients achieve greater than 80% increase in function from prior
to their illness or injury, enabling them to transition home or to
a less acute setting.
Contact Center
Kindred created 1-866-KINDRED, which is a Contact Center staffed
by nurses. Families who need help navigating care for their loved
ones when they leave the hospital can receive assistance. Whether
someone needs care for aging parents, rehabilitative services after
an illness or surgery or care in the home, Kindred’s nurses can
provide answers and help guide consumers to the services that exist
within their local communities.
Business Growth
Gentiva Health Services, Inc. (“Gentiva”) – In October
2014, Kindred announced it had signed a definitive agreement to
acquire Gentiva, further enhancing Kindred’s industry leading
position as the Nation’s premier post-acute and rehabilitation
services provider and making Kindred at Home the largest and most
geographically diversified Home Health and Hospice organization in
the United States. The acquisition was completed in February
2015.
Centerre Healthcare Corporation (“Centerre”) – In
November 2014, Kindred announced a definitive agreement to acquire
Centerre, a national company dedicated to operating Inpatient
Rehabilitation Hospitals. Centerre operated 11 Inpatient
Rehabilitation Hospitals with 614 beds in partnership with some of
the nation’s leading acute care hospital systems. Centerre has two
additional hospitals with a total of 90 beds under construction and
scheduled to open in 2015, and a pipeline of additional potential
hospitals in various stages of development. Kindred acquired
Centerre in January 2015.
New Facility – In August 2014, Kindred opened a 100-bed
Transitional Care Center (“TCC”) (licensed for skilled nursing
care) in Indianapolis, Indiana.
Future Growth – Kindred is developing new TCCs in Las
Vegas, Nevada (160 beds) and Phoenix, Arizona (120 beds), each of
which should open in the second half of 2015.
Silver State ACO – In May 2014, Kindred became a
strategic partner and owner in the Silver State Accountable Care
Organization, LLC (“Silver State”) in Las Vegas, Nevada. Silver
State was approved by the Centers for Medicare and Medicaid
Services as a 2014 “shared savings” Accountable Care Organization
(“ACO”). Silver State covers the lives of 15,000 Medicare
fee-for-service beneficiaries through the coordinated care from
more than 250 physicians and other affiliated healthcare providers
to more effectively manage the patients’ experience across the
entire episode of care through a population health model.
Education and Corporate
Citizenship
Clinical Impact Symposium – In November 2014, Kindred
conducted its sixth Annual Clinical Impact Symposium – Clinical
Excellence in the Care of the Stroke Patient Across the Continuum –
attracting physicians, clinicians and therapists from all divisions
to learn from the nation’s leading experts in care transitions
across the continuum. By bringing together over 400 professionals
from across the Kindred enterprise and from many different
disciplines, Kindred furthered its commitment to provide the best
in interdisciplinary care for its patients and customers.
Employee Training and Tuition Reimbursement – As part of
the Company’s commitment to attract, develop and retain outstanding
talent and to provide them with the training to continue to excel
and grow professionally, Kindred invested approximately $25 million
in employee training and approximately $3 million in tuition
reimbursement in 2014.
Social Responsibility – Kindred’s commitment to its
patients and residents extends to helping raise money and awareness
to fight the diseases that most affect them and their loved ones.
Throughout 2014, employees nationwide participated in events and
fundraisers strengthening the Company’s state and national
relationships with the American Lung Association, the Alzheimer’s
Association and the American Heart Association. In 2014, Kindred
entered its third year as a national corporate team partner with
the American Lung Association. During the second year of our
partnership, Kindred contributed more than $415,000 through
fundraising and sponsorships. As a Gold National Team for the
Alzheimer’s Association’s “A Walk to End Alzheimer’s,” Kindred had
over 80 teams that raised close to $150,000 for the cause. Through
Kindred’s national partnership with the American Heart Association,
the Company and 66 teams raised approximately $110,000.
Awards
- Dr. William Mills, President of Kindred
House Calls, was elected to the American Academy of Home Care
Medicine’s Board of Directors.
- For the seventh consecutive year,
Modern Healthcare magazine recognized Paul J. Diaz, Executive Vice
Chairman of Kindred’s Board of Directors, among the most
influential leaders in healthcare.
- Kindred ranked 77th on the
InformationWeek Elite 100 – a list of the top business technology
innovators in the United States. Kindred was one of 17 healthcare
and medical organizations on the list.
- One of the Company’s Nursing and
Rehabilitation Centers received a 2014 Silver Quality Award from
the American Health Care Association (“AHCA”) and one of the
Company’s Nursing and Rehabilitation Centers received a 2014 Bronze
Award.
- Steve Cunanan, Kindred’s Chief
Administrative Officer and Chief People Officer, ranked 168th on a
list of top Human Resources executives, according to ExecRank,
Inc.
- Pedram Taher, M.D., Medical Director at
Kindred Transitional Care and Rehabilitation – Walnut Creek in
Walnut Creek, California, was named Hospitalist of the Year for a
post-acute care practice by IPC The Hospitalist Company, Inc., a
leading national physician group practice company. Dr. Taher is a
Practice Group Leader in IPC’s Bay Area, California Region.
- Mr. Diaz was named one of Modern
Healthcare’s Top 25 Minority Executives in Healthcare.
- Ray Sierpina, Kindred’s Senior Vice
President of Public Policy and Government Affairs, received the Joe
Warner Patient Advocacy Award from AHCA. The annual award
recognizes individuals who possess the compassion and commitment to
the patients and residents benefitting from the medical care and
rehabilitation services provided in the nation’s nursing facilities
– consistent with the advocacy efforts exemplified by the late Joe
Warner, the former President and CEO of Illinois based Heritage
Enterprises.
- Kindred Nursing and Rehabilitation –
Golden Gate in San Francisco, California, was recognized by the
American Health Care Association and National Center for Assisted
Living for achieving four quality goals. Golden Gate reduced
hospital readmissions by 15%, increased staff stability by reducing
nursing turnover by 15%, achieved customer satisfaction of 90% or
higher, and reduced off-label use of anti-psychotic medications by
15%.
- For the second year in a row, the staff
at Kindred Assisted Living – Village Crossings in Cape Elizabeth,
Maine, won a “Superior Satisfaction” award from the Excellence in
Action Awards. These awards recognize skilled nursing homes,
assisted living, and independent living communities that achieve
outstanding resident and/or employee satisfaction.
About Kindred Healthcare
Kindred Healthcare, Inc., a top-85 private employer in the
United States, is a FORTUNE 500 healthcare services company based
in Louisville, Kentucky with annual revenues of approximately
$7.2 billion1. At December 31, 2014, on a pro forma basis to
include Gentiva and Centerre, Kindred through its subsidiaries had
approximately 103,000 employees providing healthcare services in
2,872 locations in 47 states, including 97 transitional care
hospitals, 16 inpatient rehabilitation hospitals, 90 nursing
centers, 22 sub-acute units, 634 Kindred at Home hospice, home
health and non-medical home care locations, 100 inpatient
rehabilitation units (hospital-based) and a contract rehabilitation
services business, RehabCare, which served 1,913 non-affiliated
facilities. Ranked as one of Fortune magazine’s Most Admired
Healthcare Companies for six years, Kindred’s mission is to promote
healing, provide hope, preserve dignity and produce value for each
patient, resident, family member, customer, employee and
shareholder we serve. For more information, go to
www.kindredhealthcare.com. You can also follow us on Twitter and
Facebook.
1Revenues were computed by combining the twelve months ended
December 31, 2014 data for Kindred, Gentiva and Centerre.
Kindred Healthcare, Inc.Susan E. Moss, 502-596-7296Senior Vice
President, Marketing and Communications
Kindred Healthcare (NYSE:KND)
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