8x8 Announces Updated Apps Now Available on Salesforce AppExchange
March 19 2015 - 8:15AM
Business Wire
New Integrations for Sales Cloud and Service
Cloud Help Customers Quickly Create Cloud-Based PBX and Contact
Center Environments
8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based
unified communications and contact center solutions, today
announced it has two new product integrations based on the
Salesforce1 Platform.
Since its original listing on the AppExchange in 2008, 8x8 has
enabled thousands of Salesforce Sales and Service Cloud customers
to improve operational efficiencies, build more effective sales
organizations and optimize customer engagements with its integrated
Virtual Office and Virtual Contact Center solutions.
An ISVforce partner, 8x8’s latest Virtual Office and Virtual
Contact Center AppExchange integrations are built on the
Salesforce1 Platform utilizing Salesforce’s OpenCTI
toolkit. These integrations fit seamlessly into users’
Salesforce environments with screen pops of Salesforce contacts,
click-to-dial from within the Salesforce application and new
functionality that automatically logs call activity into the
Salesforce application, enabling customers to gather call metrics
directly from the Salesforce reporting engine.
"With the entire learning platform for our nonprofit college
built on the Salesforce1 Platform, we needed a communications
partner that offers a seamless integration within our
Salesforce.com application," said Alan Laurentano, Chief Operations
Officer at College for America. "8x8’s ability to provide this with
both its Virtual Office and Virtual Contact Center solutions has
enabled us to very quickly ensure we maximize the number of student
inquiries resolved and offer better support to our students.”
“Salesforce remains at the top of the list of the most requested
business applications our enterprise customers are looking to
integrate their unified communications and contact center
capabilities with, and we are pleased to now have the opportunity
to work together with Salesforce as an ISVforce partner,” said 8x8
CEO Vik Verma. “8x8’s industry-leading cloud telephony,
conferencing, contact center and analytics solutions give
businesses the tools and insights they need to maximize
productivity and growth and our seamless, out-of-the box
integration with Salesforce is a key component of our value
proposition.”
“Companies are looking to transform the way they connect with
customers, partners and employees to thrive in today’s connected
world,” said Ron Huddleston, senior vice president, ISV &
channel, Salesforce. “By leveraging the power of the Salesforce1
Platform, 8x8 provides customers with the proven social, mobile and
connected cloud technologies to accelerate business success.”
With 8x8’s integrated cloud communications offerings, Salesforce
customers can:
- Automatically sync inbound customer
calls with customer information to instantly display caller’s
details and previous contact history via screen pops.
- Auto log information from customer
interactions, including notes, to the customer record.
- Log received and missed calls into
Salesforce.
- Work seamlessly with other 8x8 phone
service features inside the Salesforce Console.
- Control calls from the desktop,
including transfer, mute, conferencing and more.
- Use analytics to track sales
performance against sales behavior.
- Record calls for employee evaluation
and training.
- Easily conduct audio and video
meetings.
- Pull in expert resources and use screen
sharing to close the sale.
For additional information on 8x8 Virtual Office integration
with Salesforce.com, visit
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5imgEAB.
For information on 8x8 Virtual Contact Center integration with
Salesforce.com, visit
https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001r16eEAA.
Salesforce, Salesforce1, AppExchange and others are among the
trademarks of salesforce.com, inc.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable cloud-based unified communications and virtual contact
center solutions to more than 40,000 businesses operating in over
40 countries across six continents. 8x8's out-of-the-box cloud
solutions replace traditional on-premises PBX hardware and
software-based systems with a flexible and scalable Software as a
Service (SaaS) alternative, encompassing cloud business phone
service, contact center solutions, and conferencing. For additional
information, visit www.8x8.com, or www.8x8.com/UK or
connect with 8x8
on Google+, Facebook, LinkedIn and Twitter.
8x8, Inc.Tim Polakowski, 408-883-8434tim.polakowski@8x8.com
8x8 (NYSE:EGHT)
Historical Stock Chart
From Mar 2024 to Apr 2024
8x8 (NYSE:EGHT)
Historical Stock Chart
From Apr 2023 to Apr 2024