ATLANTA, March 5, 2015 /PRNewswire/ -- EarthLink
Holdings Corp. (NASDAQ: ELNK), a leading managed network and cloud
solutions provider for multi-location businesses, has introduced a
new Managed Network Service designed to optimize network
performance, provide proactive monitoring and network performance
analysis, and relieve the daily operational burden of network
management. As new technologies and applications put increasing
strain on business networks, it is no longer enough to simply
deploy a network without implementing a proactive plan for
performance optimization and monitoring. By outsourcing this vital
function to EarthLink, clients gain the people, processes and tools
that act as an extension of their IT staff. This includes the
assignment of an experienced Network Engineer and Delivery Manager
to improve their network performance, support routine maintenance
and handle issue resolution, freeing the internal team to focus on
more strategic business initiatives.
Mingledorff's, a leading HVAC equipment distributor with 33
locations throughout the southeast, recently selected EarthLink
Managed Network Service to proactively monitor, manage and optimize
their MPLS network. With a host location in Georgia and multiple sites running voice, data
and Internet, Mingledorff's IT team was unable to stay on top of
network performance, relying on employees in the field to report
issues.
"Mingledorff's has been a satisfied EarthLink customer for more
than 5 years, but since we enhanced our solution with their Managed
Network Service, we've enjoyed significant gains in network
performance, uptime and faster resolution. Now if a location has
issues overnight, troubleshooting begins before I even know there's
a problem," said Mike Feagin,
Network Manager, Mingledorff's. "We also enjoy a terrific working
relationship and truly seamless support with our assigned EarthLink
crew. They've become like a part of my IT team."
EarthLink's Managed Network Service is available to businesses
utilizing either an EarthLink-provided network or a third-party
network. Both offer robust Service Level Agreements (SLAs) enabling
faster resolution of network and on-premises equipment issues.
Customers can also take advantage of EarthLink's geographically
diverse network operations centers (NOC), which erases the
significant capital and operational expense of running and staffing
their own NOC. EarthLink's team continuously monitors and
proactively manages all aspects of the customer's network,
including network routers, switches, load balancers, WAN
accelerators, SSL VPN concentrators, and wireless access points.
With immediate response to alarms and alerts, along with
remediation follow-through, clients also significantly increase
employee productivity and reduce customer complaints.
"Business networks run the key applications that drive
productivity and growth, but without tying it all together with
proactive network management, companies leave a lot of efficiencies
on the table," said Rick C.
Froehlich, EarthLink Executive Vice President, Products and
Consumer. "EarthLink's Managed Network Service gets out in front of
any issues to optimize our clients' network performance so that
vital applications run at optimal levels, helping them deliver
great service to their customers."
Managed Network Service features:
- 24/7/365 monitoring
- Incident and configuration management
- Change management
- Performance management and reporting
- Real-time dashboard visibility via the myLink®
customer portal, with highly customizable views to feature the
metrics most important to each business, from location status to
network traffic monitoring
- Holistic reporting capabilities and invaluable historical data
for trend analysis and network upgrade forecasts
About EarthLink
EarthLink (EarthLink Holdings Corp.) (NASDAQ: ELNK) provides
managed network, security and cloud solutions for multi-location
businesses. We help thousands of specialty retailers, restaurants,
financial institutions, healthcare providers, professional service
firms and local governments deliver a reliable and engaging
customer experience in their stores and branch offices. We do so by
building and managing MPLS WAN networks, by providing virtualized
infrastructure, security, hosted voice, secure WiFi and compliance
solutions, and by offering exceptional customer care. We operate a
nationwide network spanning more than 28,000 fiber route miles,
with 90 metro fiber rings and secure data centers that provide
ubiquitous data and voice IP service coverage. Our EarthLink
Carrier™ division sells facilities-based wholesale
telecommunications to other providers and our award-winning
Internet services connect hundreds of thousands of residential
customers across the U.S. For more, visit www.earthlink.com and
follow @earthlink, LinkedIn and Google+.
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SOURCE EarthLink Holdings Corp.