PALO ALTO, Calif., March 5, 2015 /PRNewswire/ -- Jive Software,
Inc. (Nasdaq: JIVE) today announced that leading higher education
software and services provider Ellucian selected the Jive-x
external community solution to power its new customer community.
Named "eCommunities," this self-service solution empowers all
college and university administrative offices with one place to
connect, communicate and collaborate on best practices that help
further the mission of higher education.
Ellucian was established in 2012 following the merger of two
leading higher education technology providers. The company
integrated these businesses under the Ellucian umbrella and is
working to unify the customer experience across multiple product
offerings. In support of this strategic initiative, Ellucian
decided to modernize its support systems by replacing multiple
legacy customer communities with one intuitive Jive-x based
solution that brings together collaboration, training and
education, and various other customer tools.
"We deliver solutions that help our global community of more
than 2,400 colleges and universities better serve faculty, staff
and students, and an important enabler of that success is giving
our customers an active virtual community for idea sharing and
problem solving," said Garland Hall,
senior vice president of customer success at Ellucian. "By unifying
our overall customer experience within Jive's intuitive external
community solution, we've made it significantly easier for our
customers to find the information they need and get more out of
their investment in our products. We chose Jive to support this
critical initiative because it met all of our key requirements out
of the box in a flexible platform that we could quickly customize
and get up and running in an incredibly tight timeframe."
"eCommunities" gives Ellucian users worldwide access to
peer-to-peer support and networking, supported by powerful search
and a seamless experience across devices. Ellucian representatives
can answer customer questions directly in the community, and
leverage it to keep members informed of product roadmap
information, software updates and other important news. As the
company gears up for its annual Ellucian Live conference this
April, the new online community will also support and extend
communications and content surrounding the in-person event.
With the help of Jive partner JCS Consulting, Ellucian quickly
deployed Jive-x, and launched its new community for its diverse
audiences. Over time, Ellucian will leverage Jive's analytics
capabilities to track and optimize the impact of the community, and
also plans to add single sign-on capabilities, as well as support
case submissions and other new features.
"World class software companies like Ellucian recognize the
value and the impact best-in-breed community solutions like Jive-x
can have for their businesses," said Chris
Masino, senior vice president of worldwide sales, Jive
Software. "By bringing all of its customers together in one
easy-to-use community, Ellucian will empower these higher education
organizations to connect with their peers from around the world,
while simultaneously boosting brand affinity and decreasing support
costs."
Ellucian's comprehensive suite of software solutions and
services includes student information systems (SIS) Banner®
and Colleague®, finance and HR systems, recruiting and retention
systems, among other offerings.
Ellucian is one on a long list of technology organizations that
use Jive-x to connect, communicate and collaborate with their
customers and partners. Companies like Akamai Technologies, Hitachi
Data Systems, McAfee, Solarwinds, and Tableau turn to Jive's
cloud-powered external community solution to power more effective
knowledge sharing and customer support. Jive-x helps businesses
around the world increase customer satisfaction, brand affinity and
repeat business.
About Jive Software
Jive (Nasdaq: JIVE) is the leading
provider of modern communication and collaboration solutions for
business. Recognized as a leader by the industry's top analyst
firms in multiple categories, Jive enables employees, partners and
customers to work better together. More information can be found at
www.jivesoftware.com.
Logo - http://photos.prnewswire.com/prnh/20150305/179747LOGO
Logo -
http://photos.prnewswire.com/prnh/20130827/MM70466LOGO
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/ellucian-enrolls-jive-x-to-help-institutions-further-the-mission-of-higher-education-300045954.html
SOURCE Jive Software