ATLANTA, Jan. 28, 2015 /PRNewswire/ -- EarthLink
Holdings Corp. (NASDAQ: ELNK), a leading managed network and cloud
solutions provider for multi-location businesses, announced today
that TMC, a global, integrated media company, has named EarthLink's
integrated Hosted Voice, Mobile Communicator and Hosted Contact
Center solution as a recipient of a 2015 Internet Telephony
Product of the Year Award.
"IT leaders are tasked with driving strategic customer
experience initiatives, but that can be a challenge when their
limited resources are focused on daily infrastructure operations,"
said Rick C. Froehlich, Executive
Vice President of Products and Consumer. "EarthLink's
fully-integrated Hosted Voice and Hosted Contact Center Solution
lowers this burden for businesses by more easily connecting them
with customers and helping them engage in more intelligent
conversations across multiple channels. This way, our clients
reap the benefits of increased productivity, reduced technology
risk and a renewed focus on the true priorities of their
business."
EarthLink Hosted Voice is an affordable, fully-featured VoIP
solution that delivers geographic flexibility and real time
disaster recovery that eliminates the cost to purchase and maintain
an on-premises phone system. Hosted Voice also offers the
flexibility to add future features and services. Mobile
Communicator is a key standard feature that empowers today's mobile
workforce to take their office number on the go, connecting the
desktop phone to any mobile device including smartphones, tablets,
PCs or Macs. With managed call routing and access to all Hosted
Voice features, all calls are answered and received as though they
were from the desktop phone, with unified messaging and a single
voice mailbox.
Fully-integrated with EarthLink Hosted Voice, EarthLink's Hosted
Contact Center keeps customers happy by enabling them to interact
via whatever channel they choose - email, chat, web, phone or
social media. By utilizing skills-based routing, customers get to
the right resource faster, while integration with CRM systems
enables more intelligent customer conversations. This cloud-based
solution is both PCI and HIPAA compliant, requires no IT staff
support and is backed by service level guarantees.
For more information on EarthLink Hosted Voice and Hosted
Contact Center, access the Business Impact Analysis tool, which
calculates potential cost savings and predicts revenue and
productivity upsides and download the Hosted Voice ebook.
"It gives me great pleasure to recognize EarthLink with a 2015
Product of the Year Award for its commitment to excellence and
innovation," said Rich Tehrani, CEO,
TMC. "In the opinion of our distinguished judges, their Integrated
Hosted Voice, Mobile Communicator and Hosted Contact Center
solution has proven to be among the best communications and
technology solutions available on the market. I look forward to
continued innovation from EarthLink."
The winners of the 2015 Internet Telephony Product of the
Year are featured in the 2015 January/February issue of Internet
Telephony magazine and online at www.itmag.com.
About EarthLink
EarthLink (EarthLink Holdings Corp.,
NASDAQ: ELNK) provides managed network, security and cloud
solutions for multi-location businesses. We help thousands of
specialty retailers, restaurants, financial institutions,
healthcare providers, professional service firms and local
governments deliver a reliable and engaging customer experience in
their stores and branch offices. We do so by building and managing
MPLS WAN networks, by providing virtualized infrastructure,
security, hosted voice, secure WiFi and compliance solutions, and
by offering exceptional customer care. We operate a nationwide
network spanning more than 28,000 fiber route miles, with 90 metro
fiber rings and secure data centers that provide ubiquitous data
and voice IP service coverage. Our EarthLink Carrier®
division sells facilities-based wholesale telecommunications to
other providers and our award-winning Internet services connect
hundreds of thousands of residential customers across the U.S. For
more, visit www.earthlink.com and follow @earthlink, LinkedIn and
Google+.
About INTERNET TELEPHONY magazine
INTERNET
TELEPHONY has been the IP Communications Authority since 1998™.
Beginning with the first issue, INTERNET TELEPHONY magazine
has been providing unbiased views of the complicated converged
communications space. For more information, please visit
www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter
or join our Linked In group. Subscribe or visit www.itmag.com.
About TMC
TMC is a global, integrated media company
that supports clients' goals by building communities in print,
online, and face to face. TMC publishes multiple magazines
including Cloud Computing, M2M Evolution, Customer, and Internet
Telephony. TMCnet is the leading source of news and articles for
the communications and technology industries, and is read by as
many as 1.5 million unique visitors monthly. TMC produces a variety
of trade events, including ITEXPO, the world's leading business
technology event, as well as industry events: Asterisk World;
AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer
Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile
App Developer Conference; LatinComm Conference and Expo; M2M
Evolution Conference & Expo; Mobile Payment Conference;
Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum
Sharing and TV White Space Event; SIP Trunking, Unified
Communications & WebRTC Seminars; Wearable Tech Conference
& Expo III; Fitness and Sports Wearable Technology (FAST) Expo
II, WebRTC Conference & Expo IV; and more. For more
information about TMC, please visit www.tmcnet.com.
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SOURCE EarthLink Holdings Corp.