LogMeIn to Host Industry Luminaries in "5 Ways to Deliver Exceptional Customer Care in 2015" Webinar
January 27 2015 - 9:00AM
LogMeIn, Inc. (Nasdaq:LOGM) will host an interactive webinar with
two customer engagement experts who will discuss the latest trends
and best practices for optimizing customer care.
Constellation Research analysts R. "Ray" Wang and Natalie
Petouhoff will headline "5 Ways to Deliver Exceptional Customer
Care in 2015" on Tuesday, January 27 at 1 – 2 PM ET. They will
explore how businesses and professionals can deliver great,
consistent customer experiences that drive retention, revenue and
margins.
The webinar will cover:
- Digital disruption and the emergence of mobile in customer
care
- Why next generation customer experience has to be
customer-centric
- How delivering ubiquitous customer care requires support when
and where customers are
- Why the choice of channels is up to the customer, not the
company
- Chat vs. phone – why you need both to reduce costs and improve
the experience
For more information and to register for the LogMeIn webinar,
please visit: event registration
R. "Ray" Wang is the Principal Analyst, Founder, and Chairman of
Constellation Research. He's also the author of the blog "A
Software Insider's Point of View." With viewership in the tens of
millions of page views a year, his blog provides insight into how
disruptive technologies and new business models such as digital
transformation impact brands, enterprises, and organizations.
Dr. Natalie Petouhoff is Vice President and Principal Analyst at
Constellation Research. She works with Fortune 100 and 500
leadership teams to create strategic marketing and customer
experience solutions that engage customers, build brands and grow
businesses. She leads executive workshops on not only choosing the
right software, but also understanding how to derive ROI from
customer lifetime value initiatives and social media / digital
customer engagement.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) transforms the way people work and live
through secure connections to the computers, devices, data, and
people that make up their digital world. The company's cloud
services free millions of people to work from anywhere, empower IT
professionals to securely embrace the modern cloud-centric
workplace, give companies new ways to reach and support today's
connected customer, and help businesses bring the next generation
of connected products to market.
LogMeIn is headquartered in Boston's Innovation District with
offices in Australia, Hungary, India, Ireland, and the UK.
CONTACT: LogMeIn Press contact:
Janice Bedsole
LogMeIn, Inc.
+1-781-789-6108
Janice.Bedsole@logmein.com
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