Support.com Named 2014 Company of the Year by Frost & Sullivan
January 27 2015 - 9:00AM
Support.com, Inc. (Nasdaq:SPRT), a leading
provider of cloud-based software and services for technology
support, announced today that it was awarded research firm Frost
& Sullivan's 2014 Company of the Year for Support Interaction
Optimization (SIO). This "Best Practices" award solidifies
Support.com's leadership position in addressing increasingly
complex business needs with its Nexus offering, an SIO tool that
provides its users the competitive advantage of exceptional
customer support.
A photo accompanying this release is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=30289
"Support Interaction Optimization is a fast-growing contact
center market category and one where we are experiencing
significant demand from all types of companies that have complex
problems to solve," said Elizabeth Cholawsky, president and CEO of
Support.com. "We are deeply gratified to be recognized as Frost
& Sullivan's Company of the Year in this important market."
Support Interaction Optimization: A $1.3
billion global market category to support the Internet of Things
and mobile devices
SIO combines customer guided problem resolution, remote support,
sophisticated analytics and performance management to deliver
highly streamlined and effective technical support. Frost &
Sullivan values the SIO market at $1.3 billion globally in 2014,
growing at a CAGR of 12.1%, doubling to $2.6 billion by 2020.
Guided resolution, the flagship capability of Support.com's Nexus,
is the fastest growing SIO sub-market, at a CAGR of 20.2%. Nexus
topped 20 other vendors in the space when measured against Frost
& Sullivan's stringent criteria.
"To win the Company of the Year award requires an organization
to demonstrate excellence in growth, innovation and leadership,"
said Frost & Sullivan's Brendan Read, industry analyst. "We
applaud Support.com for leading in the SIO industry. Support.com's
Nexus outshone its competitors by offering superior performance in
all three key areas."
Frost & Sullivan's Research and
Methodology
Each year Frost & Sullivan Best Practices Awards recognize
companies in a variety of markets for demonstrating outstanding
achievement in areas such as leadership, technological innovation
and customer service. Industry specialists compare participants
through in-depth interviews, analysis and extensive secondary
research to identify best practices leaders in the industry.
About Support.com
Support.com, Inc. (Nasdaq:SPRT) is a leading provider of
cloud-based software and services for technology support, including
the Nexus® Support Interaction Optimization (SIO) solution that
enables companies to boost agent productivity, dramatically improve
the customer experience and more quickly resolve complex technology
support issues. Nexus and our support programs help leading brands
in cable, retail, software and other connected technology
industries create new revenue streams and deepen customer
relationships. For more information, please visit us at
www.support.com.
Copyright © 2015 Support.com, Inc. All rights reserved.
Support.com and Nexus are trademarks or registered trademarks of
Support.com, Inc. in the U.S. and other countries. All other
trademarks and trade names are the property of their respective
owners.
The Support.com, Inc. logo is available at
http://www.globenewswire.com/newsroom/prs/?pkgid=25440
Safe Harbor Statement
This release contains "forward-looking statements" as defined
under the U.S. federal securities laws, including the Private
Securities Litigation Reform Act of 1995, and is subject to the
safe harbors created by such laws. Forward-looking statements
include, for example, all statements relating to expected financial
performance; the plans and objectives of management for future
operations, customer relationships, products, services or
investments; personnel matters; and future performance in economic
and other terms. Such forward-looking statements are based on
current expectations that involve a number of uncertainties and
risks that may cause actual events or results to differ materially
including, among others, our ability to successfully develop
support products beyond those for personal computers and home
networks, our ability retain and grow existing programs, our
ability to expand our customer base, our ability to market and sell
our Nexus service delivery platform on a SaaS basis, our ability to
successfully develop new products and services, our ability to
maintain and grow revenue from new programs, our ability to manage
our workforce effectively, our ability to retain key personnel, and
our ability to control expenses and achieve desired margins. These
and other risks may be detailed from time to time in Support.com's
periodic reports filed with the Securities and Exchange Commission,
including, but not limited to, its latest Annual Report on Form
10-K and its latest Quarterly Report on Form 10-Q, copies of which
may be obtained from www.sec.gov. Support.com assumes no obligation
to update its forward-looking statements.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in
collaboration with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities
that will make or break today's market participants.
Our "Growth Partnership" supports clients by addressing these
opportunities and incorporating two key elements driving visionary
innovation: The Integrated Value Proposition and The Partnership
Infrastructure.
- The Integrated Value Proposition provides
support to our clients throughout all phases of their journey to
visionary innovation including: research, analysis, strategy,
vision, innovation and implementation.
- The Partnership Infrastructure is entirely
unique as it constructs the foundation upon which visionary
innovation becomes possible. This includes our 360 degree research,
comprehensive industry coverage, career best practices as well as
our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth
strategies for the global 1000, emerging businesses, the public
sector and the investment community. Is your organization prepared
for the next profound wave of industry convergence, disruptive
technologies, increasing competitive intensity, Mega Trends,
breakthrough best practices, changing customer dynamics and
emerging economies?
The photo is also available at Newscom, www.newscom.com, and via
AP PhotoExpress.
CONTACT: Media Contact:
Mary Ellen Ynes
GMK Communications for Support.com
(650) 759-8836
maryellen@gmkcommunications.com
Investor Contact:
Carolyn Bass and Jacob Moelter
Market Street Partners
(415) 445-3235
sprt@marketstreetpartners.com
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