Public Service Announcement from Frontier Communications

Frontier Offers Tips to Prepare for Potential Severe Weather, Blizzard

Remember: Traditional corded phones work during power outages

Frontier Communications’ operations teams in Connecticut are continuing their preparations for severe winter weather that is anticipated to begin impacting the Northeast.

Operations teams and Frontier management are taking steps to prepare including:

equipping fleet vehicles with extra fuel, fluids and lighting;
double-checking all safety equipment and supplies used by field technicians;
placing emergency network supplies throughout company facilities; and
taking inventory of supplies that may be needed in the aftermath of severe weather for network restoral (more than 1,000 poles on hand).

As part of its preparations, the company is issuing these reminders:

Stay far away from any downed cables or power lines and report them to your local municipality.
For service disruptions, contact Frontier at 800-921-8102 (business) or 800-921-8101 (residential) to report any disruptions in service.

Take preventative steps to be sure you can communicate in the event of a commercial power outage, such as:

Customers who rely on cordless phones should consider plugging a traditional corded phone directly into the wall jack. In the event of a commercial power outage affecting your home, corded phones do not require electricity and will still operate; cordless ones, or phones that need to be plugged into an electrical outlet, will not. If commercial power is unavailable to Frontier’s network facilities, generators and batteries serve as a backup so that phone service will remain available.
Customers who have Frontier Voice (also known as VoIP service) should ensure the backup battery provided when the service was installed is connected. The backup battery will offer several hours of service in the event of a power outage.
Customers’ voicemail boxes are protected within Frontier’s network and will continue to operate despite a power loss.
Be sure wireless devices such cell phones, laptops and tablet devices are all charged in advance of the severe weather.
Make sure you have food supplies, water, flashlights and a battery powered radio in case you are unable to leave your home.

“We know how critical our network is for public safety and the well-being of our customers. That’s why Frontier employees are working non-stop to prepare for potential severe weather that may be of blizzard magnitude,” said Paul Quick, Senior Vice President and General Manager of Frontier’s Connecticut operations. “We’re monitoring weather reports, staying in contact with local emergency personnel, prepping equipment and securing additional supplies. While no one can predict the future or exactly what this storm will bring, our teams are doing everything possible to ensure their readiness. We will be there for our residential and business customers after the storm if necessary to restore service as quickly and safely as possible.”

Individuals who currently subscribe to phone service through a cable provider or who use cell phones exclusively and want to prepare themselves in the future for potential outages may contact Frontier at 800-921-8101 to learn more about Frontier service options.

About FRONTIER COMMUNICATIONS

Frontier Communications Corporation (NASDAQ: FTR) offers broadband, voice, video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for residential customers, small businesses and home offices and advanced communications for medium and large businesses in 28 states. Frontier's approximately 17,000 employees are based entirely in the United States. More information is available at www.frontier.com.

Frontier Communications CorporationJo Montgomery, 203-771-1888Cell: 203-500-2638Sr. Communications Specialist, CTJo.Montgomery@ftr.comorPatricia Amendola, 570-631-6013Cell: 570-885-9559Communications ManagerPatricia.Amendola@ftr.com

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