Mercer Launches a Modern Digital Employee Experience - Mercer BenefitsCentralSM
December 18 2014 - 10:00AM
Business Wire
Mercer announced today that the firm has launched Mercer
BenefitsCentralSM, a newly designed digital experience for its US
Large Market Benefits Administration clients and their employees.
Mercer BenefitsCentral uses an innovative, consumer-driven
methodology to make benefits management simple and intuitive for
individuals.
“Mercer BenefitsCentral combines cutting-edge, market-leading
technology with a consumer-focused design and mobile-oriented
functionality to provide the clear and personalized benefits
management content and support that individuals want and
increasingly expect,” said Sandy McCarthy, Mercer’s US Benefits
Administration Leader. “Mercer BenefitsCentral will empower our
clients’ employees to become more confident, active managers of
their benefits, while also providing HR leaders with access to
enhanced reporting and analytics.”
Specific enhancements include:
Mobile-first design methodology
In the United States, 58% of adults own a smartphone and 42% own
a tablet, with adoption rates increasing rapidly.1 Today’s
consumers use mobile devices to check off many “to-do” list items –
from paying bills to tracking fitness routines – and managing
benefits should be no exception. Mercer BenefitsCentral’s
mobile-first functionality ensures seamless inquiry and transaction
capabilities across all desktop, tablet, and mobile devices,
enabling participants to manage benefits anytime, anywhere, with a
consistent experience no matter the device.
Advanced personalization
Innovative personalization brings targeted messaging,
educational resources, and program content to individuals based on
specific interests, resulting in an engaging and customized
experience. By leveraging Mercer’s proprietary intellectual capital
into strategic content and decision support, Mercer BenefitsCentral
makes it easy for individuals to maximize benefits and take
advantage of cost-saving opportunities, based on unique needs,
habits, and goals, such as starting a family, buying a home, or
preparing for retirement.
Intuitive and consumer-focused features
By integrating popular retail tools, such as shopping cart
technology, cost and feature comparisons, and personalized
guidance, Mercer BenefitsCentral presents users with a familiar
experience, resembling the applications encountered in everyday
life. Additionally, a modular and flexible homepage takes on a
dashboard-style display and presents a suite of messaging and
interactive tiles to users, highlighting valuable information,
calls to action, and a holistic benefits overview. These
user-friendly features make the benefits management process more
intuitive and manageable for individuals.
Mercer BenefitsCentral launched in November 2014 for Mercer’s
Health and Benefits Administration clients and their employees. In
2015, Mercer BenefitsCentral will launch for Mercer’s Retirement
Plan Administration clients and their employees.
To learn more, please visit
http://www.mercer.us/insights/focus/mercer-benefitscentral.html
About Mercer
Mercer is a global consulting leader in talent, health,
retirement, and investments. Mercer helps clients around the world
advance the health, wealth, and performance of their most vital
asset – their people. Mercer’s more than 20,000 employees are based
in 42 countries, and the firm operates in over 140 countries.
Mercer is a wholly owned subsidiary of Marsh & McLennan
Companies (NYSE: MMC), a global team of professional services
companies offering clients advice and solutions in the areas of
risk, strategy, and human capital. With over 53,000 employees
worldwide and annual revenue exceeding $11 billion, Marsh &
McLennan Companies is also the parent company of Marsh, a global
leader in insurance broking and risk management; Guy Carpenter, a
global leader in providing risk and reinsurance intermediary
services; and Oliver Wyman, a global leader in management
consulting. For more information, visit www.mercer.com. Follow
Mercer on Twitter @MercerInsights.
1Source: Pew Research Center Internet Project
MercerAnna Gioni, +1
212-345-7291anna.gioni@mercer.com
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