Comcast Teams Up with The UPS Store to Offer Convenient and Free Equipment Returns at More Than 4,400 The UPS Store Locations
October 30 2014 - 12:00PM
Business Wire
Comcast Customers Can Drop Off Equipment
As-Is – No Box or Packaging Required
Comcast and The UPS Store are working together to simplify the
process of equipment returns. Comcast’s Xfinity customers can now
bring their equipment directly to the nearest The UPS Store
location, where it will be processed, packed and shipped back to
Comcast, free of charge.
In addition to the over 500 Xfinity Stores, customers can choose
from more than 4,400 conveniently located The UPS Stores
nationwide. Equipment can be returned as-is, without wrapping or a
box, and customers will receive a confirmation of receipt and
tracking information from UPS, eliminating any questions about the
status of their return.
“This is all about convenience for our customers,” said Tom
Karinshak, SVP, Customer Service, Comcast Cable. “The process is
super simple and will streamline equipment returns. Customers can
walk into any The UPS Store location, drop off their equipment and
take their receipt. And this is all free for our customers. The UPS
Store is known for its efficiency and customer service so we’re
excited to be working with them.”
“At The UPS Store, our objective is to make our customers’ lives
easier by providing a one-stop-shop that meets all their shipping,
packaging and printing needs,” said Jeff Giboney, Vice President of
Corporate Retail Solutions, The UPS Store. “Our stores are focused
on offering convenience and delivering an outstanding customer
experience, and we’re looking forward to serving Comcast’s millions
of customers for all their equipment return needs.”
Today’s announcement is just one example of the work Comcast is
doing to rethink every aspect of the customer experience. Comcast
is looking at every interaction it has with customers – from the
moment they order a new service, to the installation, to how issues
are addressed – in order to deliver an excellent experience and
make customers’ lives easier.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and
technology company with two primary businesses, Comcast Cable and
NBCUniversal. Comcast Cable is the nation's largest video,
high-speed Internet and phone provider to residential customers
under the XFINITY brand and also provides these services to
businesses. NBCUniversal operates news, entertainment and sports
cable networks, the NBC and Telemundo broadcast networks,
television production operations, television station groups,
Universal Pictures and Universal Parks and Resorts. Visit
www.comcastcorporation.com for more information.
About The UPS Store
With more than 4,400 locations, The UPS Store network comprises
the nation’s largest franchise system of retail shipping, postal,
print and business service centers. The UPS Store locations in the
U.S. are independently owned and operated by licensed franchisees
of The UPS Store, Inc., a subsidiary of UPS (NYSE: UPS). Services,
pricing and hours of operation may vary by location. For additional
information on The UPS Store, including information on franchise
opportunities for opening a The UPS Store location, visit
www.theupsstore.com.
Photos/Multimedia Gallery Available:
http://www.businesswire.com/multimedia/home/20141030006132/en/
Media Contact:Comcast CorporationKate Finn,
215-286-7727Kate_finn@comcast.com
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