ORLANDO, Fla., Oct. 6, 2014 /PRNewswire/ -- EarthLink
Holdings Corp. (NASDAQ: ELNK), a leading managed network and cloud
solutions provider for multi-location businesses, today announced
the launch of its innovative, next-generation myLink®
customer portal at the 2014 Gartner Symposium/ITxpo, Booth #
1120. The new myLink customer portal is a secure, essential
business tool that provides a centralized, full-service, integrated
gateway into each client's EarthLink account and
infrastructure.
Unlike competitors' portals, myLink's proprietary technology and
architecture innovations feature exclusive, new 'control point'
design, providing customers with convenient access to all data,
voice and IT services tools in one single, pane-of-glass view. In
addition, customizable dashboards enable clients to pull forward
and organize the data and alerts they use the most, including an
array of self-service applications, reporting and management
features. Role-based views geared toward executive, financial,
network or IT managers further customize the application, and new
responsive design provides for optimal viewing via desktop, laptop
and tablet devices. View the myLink demo video showcasing its
new functionality.
EarthLink designed the next-generation portal with its customers
in mind, holding focus groups to engage them in the development
process and trialing the site during stages of its development. One
such customer, Thos. Somerville Co., a large regional distributor
of plumbing and HVAC supplies, was a beta tester and early adopter,
and provided direct feedback to the development team to ensure
that the portal would include the features, tools and
functionality to help make their job and management of their IT
infrastructure simpler.
"The new design and functionality of EarthLink's myLink portal
is a big improvement with respect to ease of use and how
information is presented. In particular, we find the customizable
dashboard homepage indispensable," said Pete Misiewicz, Vice President, Information
Technology, Thos. Somerville Co. "With the option to either select
predefined widget sets or create our own custom widgets, we now
quickly see our key information and can change this view at any
time. We manage 25 locations with EarthLink, and myLink enables us
to quickly see the significant aspects of our network operations,
with the ability to drill down to more detail if needed."
MyLink's personalized interface enables users to tailor their
dashboard views and leverage real time widgets, data control
modules that they will quickly see each time they access the
portal. Users can:
- Easily 'drag and drop' desired widgets to organize the right
view for themselves or others based on job function or security
clearance.
- Set preferred notifications, alerts and how other items
display, such as by account and location.
- Use location-based views to automatically deliver site-specific
information, tools and customization capabilities.
- Access easy-to-read visual maps for the overall health and
performance of their network, plus per site service management
controls and monitoring tools for Cloud Hosting, Managed Routers,
Hosted Security and other services.
- Access an order status tracker to monitor order progress
through the activation process, a repair ticketing tracker for all
services, a self-service provisioning tool, and security monitoring
and near real-time service utilization reports.
"MyLink is not just a tool we hand to customers, but one they
will actively customize to create just the right view for their
organization," said Brian P. Fink,
EarthLink Executive Vice President, Technology and Chief
Information Officer. "In working with our customers, we actively
sought their feedback to create a powerful, impactful and intuitive
portal that they would truly want to integrate into their everyday
business practices. As we migrate customers to the new portal, the
feedback is overwhelmingly positive, and our team is committed to
continually improving and growing the environment."
As an evolving ecosystem, myLink will continue to adapt to
client usage and needs through data analysis and monitoring.
Plans are also underway for additional user-friendly tools and
applications, alerts and notifications when thresholds are reached
and an emerging marketplace of recommendations which will not be
limited to EarthLink services, but aggregate partners and suppliers
that would enhance and augment the customer's business
needs.
About EarthLink
EarthLink (EarthLink Holdings Corp.,
NASDAQ: ELNK) provides managed network, security and cloud
solutions for multi-location businesses. We help thousands of
specialty retailers, restaurants, financial institutions,
healthcare providers, professional service firms and local
governments deliver a reliable and engaging customer experience in
their stores and branch offices. We do so by building and managing
MPLS WAN networks, by providing virtualized infrastructure,
security, hosted voice, secure WiFi and compliance solutions, and
by offering exceptional customer care. We operate a nationwide
network spanning more than 28,000 fiber route miles, with 90 metro
fiber rings and secure data centers that provide ubiquitous data
and voice IP service coverage. Our EarthLink Carrier™ division
sells facilities-based wholesale telecommunications to other
providers and our award-winning Internet services connect hundreds
of thousands of residential customers across the U.S. For more,
visit www.earthlink.com and follow @earthlink, LinkedIn and
Google+.
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo
is the world's most important gathering of CIOs and senior IT
executives. This event delivers independent and objective content
with the authority and weight of the world's leading IT research
and advisory organization, and provides access to the latest
solutions from key technology providers. Gartner's annual
Symposium/ITxpo events are key components of attendees' annual
planning efforts. IT executives rely on Gartner Symposium/ITxpo to
gain insight into how their organizations can use IT to address
business challenges and improve operational efficiency. For more
information, please visit www.gartner.com/us/symposium.
SOURCE EarthLink Holdings Corp.