Zochem Investing in Its Customers’ Effortless Experience
September 22 2014 - 07:00PM
Business Wire
Zochem, a subsidiary of Horsehead Holding Corp. (NASDAQ:ZINC),
is proud to announce it has implemented a Customer Resource
Management System (CRM). A first for any of the Horsehead
companies, the new CRM at Zochem will be integrated into the
current company management software. The CRM is a leading-edge
enhancement to Zochem’s customer service management. It will
advance customer service and make the customer experience with
Zochem effortless. “We will see enhancements to the customer
relationship while allowing our Sales Managers and Customer Care
Team instant access to everything they need to serve our customers
quickly,” said Chris Ellen, Zochem Director – Sales &
Marketing.
Zochem’s offices (Photo: Business
Wire)
The CRM also will be accessible on Zochem’s sales team’s mobile
devices to allow for access to all the customers details wherever
and whenever necessary. This mobility provides a nimble approach to
ensuring Zochem customers are serviced quickly and accurately.
Zochem will also launch a new website with a new look and many
features. The modernized site will provide customers with web tools
to ensure they have up-to-date information and access to Zochem
technical information and support.
The website also will have links to information and news about
zinc oxide for customers to pursue for their purchasing and
technical requirements. There also will be links to their
distributors in North America and globally. “These links and tools
are a critical part of our service offering to ensure the customer
has an Effortless Experience at all levels of interaction with
Zochem,” added Chris Ellen. Follow Zochem on LinkedIn and
Twitter.
Zochem, a subsidiary of Horsehead Holding Corp. (NASDAQ:ZINC),
is a producer of high quality zinc oxide in North America.
Established in 1933 and located in Brampton, Ontario since 1974, we
produce zinc oxide in a wide range of grades and packaging for a
diverse mix of markets around the world. Zochem safely and
efficiently manufactures only French Process zinc oxide from SHG
zinc resulting in the most consistent quality and highest purity.
Finally, our superior support and service ensures we are:
Delivering the expected,
Effortlessly!
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Zochem Inc.Chris Ellen, 800-324-1806 ext. 225Director – Sales
& Marketing