8x8 and Call Center IQ to Host Contact Center Industry Webinar on July 10 – 5 Ways to Boost Your Contact Center Numbers
July 02 2014 - 8:15AM
Business Wire
Contact Center, Workforce Management and
Quality Management Experts to Discuss Ways Call Centers Can Improve
Performance Metrics and Profitability Using Cloud Technologies
8x8, Inc. (NASDAQ:EGHT), a provider of cloud contact center,
unified communications and collaboration solutions, and Call Center
IQ, a resource hub and advisory community for call center and
customer experience professionals, will be hosting a no cost live
web panel discussion entitled “5 Ways to Boost Your Contact Center
Numbers” on Thursday, July 10, 2014 from 1:00 - 2:00 PM ET.
During the webinar, leading experts on contact center
operations, workforce management, and quality management will
reveal how cloud-based contact center applications can help call
centers:
- Manage staffing levels to pay for just
the right expertise for customer interactions.
- Improve performance over time, with
cloud-based software that monitors agents and learns from
real-world data.
- Cut capital expenditures for servers
and PBXs.
- Get IT and labor savings by eliminating
on-premises equipment management.
- Cut software maintenance fees with
service that is automatically, seamlessly updated in the
cloud.
Panelists will include David Pahlman, president of Teleopti, the
global leader in Workforce Management (WFM) software for contact
centers, Mike Butts, director of product marketing at KnoahSoft,
provider of workforce optimization (WFO) solutions, and Max Ball,
product marketing manager at 8x8.
To register for this live web panel discussion webcast, please
visit:
http://www.callcenter-iq.com/cm-tools-and-technologies/webinars/8x8-presents-5-ways-to-boost-your-contact-center-n/.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and
reliable cloud-based unified
communications and virtual contact center solutions to
more than 37,000 small, midsize and distributed enterprise
organizations operating in over 40 countries across six continents.
8x8's out-of-the-box cloud solutions replace traditional on-premise
PBX hardware and software-based systems with a flexible and
scalable Software as a Service (SaaS) alternative, encompassing
cloud business phone service, cloud contact center solutions, and
web conferencing. For additional information,
visit www.8x8.com, or www.8x8.com/UK or connect with
8x8
on Google+, Facebook, LinkedIn and Twitter.
8x8, Inc.Tim Polakowski, 408-883-8434PR
Managertim.polakowski@8x8.com
8x8 (NYSE:EGHT)
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