Health Net Federal Services Earns Center of Excellence Certification from BenchmarkPortal
June 16 2014 - 8:30AM
Business Wire
Health Net Federal Services, LLC, a wholly owned subsidiary of
Health Net, Inc., today announced its call center operations were
certified as a Center of Excellence by BenchmarkPortal.
“BenchmarkPortal’s certification recognizes our business
practices for operational excellence in efficiency and
effectiveness,” said Thomas Carrato, president of Health Net
Federal Services. “We are proud to earn this recognition, which is
awarded to the top 10 percent of call centers evaluated by
BenchmarkPortal, and to demonstrate our commitment to serve our
beneficiaries, health care providers and customers through rigorous
industry standards of care.”
Call centers achieve the Center of Excellence distinction based
on best-practice metrics drawn from BenchmarkPortal’s database of
objective and quantitative data that is audited and validated by
its researchers.
“The certification of Health Net Federal Services is a direct
result of its leadership’s commitment to balancing cost-effective
service solutions with best-in-class service performance. It is an
achievement of distinction,” said Bruce Belfiore,
BenchmarkPortal’s chief executive officer.
The certification process involved audits of call center
operations jointly operated by Health Net Federal Services and
PGBA, which serve TRICARE beneficiaries in the North Region.
TRICARE is the uniformed services health care program for active
duty, retired, Guard and Reserve, and their families provided
through the U.S. Department of Defense.
About BenchmarkPortal
BenchmarkPortal, founded in 1995, is a global leader in the
contact center industry. It provides benchmarking, certification,
training, consulting and industry reports. BenchmarkPortal’s
mission is to help contact centers reach peak performance in
operational effectiveness and efficiency so that the centers will
realize increased levels of agent and customer loyalty while
containing costs and building enterprise value.
For more information on BenchmarkPortal, please call (800)
214-8929 or visit www.BenchmarkPortal.com.
About Health Net
Health Net, Inc. (NYSE:HNT) is a publicly traded managed care
organization that delivers managed health care services through
health plans and government-sponsored managed care plans. Its
mission is to help people be healthy, secure and comfortable.
Health Net provides and administers health benefits to
approximately 5.5 million individuals across the country
through group, individual, Medicare (including the Medicare
prescription drug benefit commonly referred to as “Part D”),
Medicaid, U.S. Department of Defense, including TRICARE, and
Veterans Affairs programs. Health Net also offers behavioral
health, substance abuse and employee assistance programs, managed
health care products related to prescription drugs, managed health
care product coordination for multi-region employers, and
administrative services for medical groups and self-funded benefits
programs.
For more information on Health Net, Inc., please visit Health
Net’s website at www.healthnet.com.
This release contains links to other sites that are not owned or
controlled by Health Net. Please be aware that Health Net is not
responsible for the contents linked or referred to from this
release. Links to other websites are provided for the user’s
convenience. Health Net does not express an opinion on the content
or the properties of such linked websites and disclaims any
liability in connection therewith.
Health Net, Inc.Brad Kieffer,
818-676-6833brad.kieffer@healthnet.comwww.twitter.com/hn_bradkieffer
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