8x8, Inc. (Nasdaq:EGHT), provider of innovative business
communications and cloud computing solutions, today announced it
has been chosen by TMW Systems, Inc., a leading supplier of
technology solutions covering the transportation services sector,
to provide cloud-based hosted PBX and unified communications
services to its 500+ employees in seven U.S. and Canadian
locations.
TMW's enterprise management software is designed to assist
surface transportation providers with such concerns as logistics
management, fuel efficiency, truck profitability, and fleet
maintenance. With offices in Ohio, North Carolina, Indiana, Texas,
British Columbia, Tennessee and Oklahoma, TMW currently serves more
than 1,800 customers managing over 400,000 power units and
maintaining more than 1.2 million assets worldwide, including North
America, Europe, Asia and Latin America.
"TMW's mission is to help our customers serving the
transportation industry succeed by providing them with customized
technology solutions that enhance their competitiveness through
improved operational efficiencies and bottom line results," said
Ron Godine, director of IT for TMW. "Ours is a very customer
service-focused business that relies heavily on a highly efficient
and reliable phone system. Unfortunately, our existing on-premise
PBX system didn't always live up to this and utilized a lot of IT
resources, so we decided to transition to a hosted solution that
offered greater flexibility and freedom while also giving us the
redundancy and reliability we needed."
After careful analysis of the escalating costs and management
requirements, along with the feature, flexibility and disaster
recovery limitations associated with TMW's premise-based phone
system, Godine decided to implement 8x8's Virtual Office
cloud-based PBX and unified communications solution. The initial
425-extension deployment quickly grew to over 500 extensions and
soon after, Godine added unified communications capabilities such
as web conferencing, Internet fax and call recording.
"One of the primary reasons we chose the 8x8 solution was the
built-in disaster recovery capabilities it offered," Godine added.
"There is no longer one single point of failure in our phone system
because the 8x8 service architecture offers multiple redundancy and
re-routing capabilities. Plus, if there is a power failure or
Internet outage, our employees can simply unplug their phones, plug
them into their home network and continue interacting with
customers as if they were still in the office."
Godine also cited the ability to rapidly deploy new extensions
and office locations using a "cookie-cutter approach" as a key
factor in the company's decision to adopt the 8x8 solution.
"The simplicity of change management using the 8x8 solution was
eye opening," Godine said. "Previously, we had to involve
substantial internal IT resources plus hire outside consultants to
make simple moves, adds or changes. With 8x8 services, someone on
my IT staff can quickly and easily execute all of these changes
online. This enables us to focus our attention on the tasks that
are core to our business rather than our back office
functions."
In addition to enhanced functionality and performance, there are
major financial advantages companies like TMW and other distributed
enterprises realize when deploying a hosted solution across
multiple regional offices. With the hosted solution, there's no
need for expensive equipment to be installed and managed in each
location as the service is delivered via the business' existing
Internet connection. "We expect to see significant six figure cost
savings using the 8x8 solution on both a capex and opex basis,"
said Godine. "Not having to purchase PBX hardware for each location
and pay traditional local and long distance calling rates cuts this
line item expense in half."
With the 8x8 Virtual Office cloud-based solution, businesses can
access their core communications services from any location using
an IP phone, PC and web browser or smart phone. In addition to
enterprise class phone service with unlimited calling and a wide
array of PBX calling features, the service offers unlimited web
conferencing with video, call recording and archiving, chat,
Internet fax, presence and voicemail management and a Virtual
Office mobile app for iPhone, iPad and Android devices for less
than $50 per user.
For additional information on 8x8 cloud communications
solutions, go to
http://www.8x8.com/CommunicationsSolutions/ByProduct/VirtualOfficePro.aspx.
About 8x8, Inc.
8x8, Inc. (Nasdaq:EGHT), a pioneer in the development of
cloud-based VoIP, video, mobile, and unified communications
solutions, leverages its patented software technologies to deliver
industry-leading SaaS applications to businesses of any size with
employees in any location. We offer integrated business
communications and cloud computing services that are designed to
meet the highest levels of availability, reliability and
scalability. Increasingly, businesses are finding they can reduce
costs, improve productivity, and be positioned competitively for
the future by choosing 8x8 for their mission critical, cloud-based
communications and computing needs. For additional information,
visit www.8x8.com, or connect with 8x8 on Facebook and Twitter.
About TMW Systems
TMW Systems is the leading provider of enterprise software to
transportation and logistics companies. TMW's solutions address
every aspect of for-hire and not-for-hire, asset and non-asset
based operations. Customers include for-hire fleets, brokers, 3PLs
and private fleets along with heavy-duty vehicle service centers.
With offices in Cleveland, Dallas, Indianapolis, Nashville,
Oklahoma City, Raleigh, and Vancouver, TMW currently serves more
than 2,000 customers managing over 500,000 power units and
maintaining more than 1.7 million assets worldwide, including North
America, Europe, China and Latin America. For more information,
visit www.tmwsystems.com or call (800) 401-6682.
CONTACT: Joan Citelli
8x8, Inc.
(408) 654-0970
jcitelli@8x8.com
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